Implementation Engineer

Johnson Controls; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Johnson Controls is seeking a Technical Implementation Engineer to support the delivery of customer implementations and workplace technology solutions in the EMEA region. You will install, configure, and deploy software, perform data migrations, and troubleshoot integration issues across systems, servers, and authentication layers.

You will collaborate with Technical Specialists, Project teams and customers to ensure successful deployments, accurate documentation, and effective knowledge

Qualifications

• Hands-on experience with software installation and deployments.
• Experience with IIS and Microsoft SQL Server.
• Data migration experience across systems.
• Experience with SAML authentication and single sign-on.

Responsibilities

• Install, configure, and deploy workplace software solutions.
• Troubleshoot software, server, authentication, and integration issues during implementations.
• Perform data migrations and data validation as part of delivery.
• Support testing to ensure configurations are correct prior to deployment.
• Document issues, resolutions and project activities accurately.
• Collaborate with project teams and customers to ensure successful deliverables.

Skills

Software Installation

SQL Server

Data migration

SAML authentication

Customer service

Communication

Tools

IIS

Job description

What you will do

As a Technical Implementation Engineer, you will support the technical delivery of customer implementations and workplace technology solutions. Working with Technical Specialists and Project teams, you will complete software installations, system configurations, data migrations, troubleshooting activities, and technical support throughout the implementation lifecycle. This role offers an excellent opportunity to develop expertise in enterprise software, infrastructure technologies, system integrations, and customer-facing technical consulting while contributing to successful customer outcomes.

How you will do it

Technical Delivery & Support

Complete the installation, configuration, and deployment of workplace and employee business software solutions.

Troubleshoot software, server, authentication, and integration issues during customer implementations.

Complete data migrations and data validation activities as part of project delivery.

Support testing activities to ensure solutions are configured and operating correctly before deployment.

Document technical issues, resolutions, and project activities accurately.

Customer Engagement

Work with EMEA customers and internal teams to understand technical requirements and business needs.

Participate in customer meetings and provide implementation updates when required.

Assist customers with system setup, user adoption, and technical queries.

Build positive relationships with customers through responsive and professional support.

Project Collaboration

Collaborate with Project Managers, Consultants, other Technical Specialists, and other stakeholders to support successful project delivery.

Contribute to project documentation, technical procedures, and knowledge-sharing activities.

Escalate risks, issues, or technical challenges to senior team members in a timely manner.

Support project milestones and deadlines through effective organisation and prioritisation.

Continuous Learning & Improvement

Develop technical expertise across company solutions, implementation processes, and supporting technologies.

Participate in training, certifications, and professional development opportunities.

Learn implementation best practices and contribute ideas for improving delivery processes.

Stay informed about emerging technologies and industry trends.

Assist with the other product implementations.

What we look for

Required

Hands-on experience with:

• Software Installation
• Internet Information Services Microsoft SQL Server Creating SQL Scripts (Microsoft)
• Data migration experience
• Experience with SAML authentication

• Your passion for customer service and understanding that their success is directly tied to our product and company success.
• Ability to provide effective communications to both colleagues and customers.
• Providing clarity on the technical aspects of the installation, for those non-technical.
• Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer needs early to mitigate potential implementation roadblocks.
• Bringing the team together for the success of the project.
• Previous experience in conflict management and team building.
• Proven ability to ramp on new technology quickly through instruction and self-training.
• Mentor clients in new technologies and processes, for a successful product adoption.

Preferred

Technical Knowledge of server configuration

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-BB1 #LI-Hybrid

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.