Service & Projects Administrator

Johnson Controls; Crawley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Generous Leave: 25 days annual leave

Pension plan (up to 7% employer match)

Life assurance

Employee assistance programme

Referral scheme

Discounts on Johnson Controls products

Job summary

Johnson Controls is seeking a Service & Projects Administrator to support our Service and Projects teams in Crawley. You will coordinate engineers, customer requests and schedules while handling purchasing, invoicing and project documentation.

The role requires strong organisational skills and a proactive, service‑mature mindset. You will liaise with customers, suppliers and internal teams, supporting PPms and contract administration in a fast-paced environment.

Qualifications

• Previous experience in an administration or coordination role.
• Strong organisational and planning skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Good attention to detail and accuracy.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Coordinate service calls, engineer schedules, and customer appointments.
• Support project administration and maintain project documentation.
• Raise purchase orders and coordinate materials and deliveries.
• Assist with customer invoicing and contract administration.
• Schedule planned preventative maintenance visits (PPMs).
• Maintain accurate records and provide administrative support across the business.
• Liaise with customers, suppliers, engineers, and internal teams.

Skills

Administration

Coordination

Organisational skills

Communication

Multitasking

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

We are looking for a Service & Projects Administrator to support our Service and Projects teams, ensuring the smooth coordination of engineers, customer requests, planned maintenance, purchasing, invoicing, and project activities. This is a varied role ideal for someone who enjoys working in a fast‑paced environment, staying organised, and delivering excellent customer service.

What you’ll do:

• Coordinate service calls, engineer schedules, and customer appointments
• Support project administration and maintain project documentation
• Raise purchase orders and coordinate materials and deliveries
• Assist with customer invoicing and contract administration
• Schedule planned preventative maintenance visits (PPMs)
• Maintain accurate records and provide administrative support across the business
• Liaise with customers, suppliers, engineers, and internal teams

What we’re looking for:

Must-Have:

• Previous experience in an administration or coordination role
• Strong organisational and planning skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Good attention to detail and accuracy
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

Nice‑to‑Have:

• Experience in a service, engineering, facilities management, fire, security, or construction environment
• Experience with CRM or service management systems
• Knowledge of service contracts or preventative maintenance scheduling

What we offer

• Competitive Salary: Reflecting your skills and experience
• Lucrative Bonus: Very achievable target based bonus scheme
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

#LI-MS2 #LI-Onsite

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.