Implementation Coordinator

Radius Limited; Crewe; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus potential

Core benefits

Competitive compensation

Job summary

Radius Limited is seeking an Implementation Coordinator to manage and resolve bookings and queries within SLAs, ensuring a strong focus on customer experience. The role is based in Crewe with Mon-Fri 8:30am-5:00pm hours, involving proactive workload management and clear communications with installers, colleagues and customers.

You will support installation bookings, liaise with 3rd party engineers, update CRM records, and resolve implementation queries while upholding Radius processes and

Qualifications

• Excellent communication skills, written and verbal.
• Ability to develop relationships with team and wider business.
• Organised and efficient.
• Proactive and forward thinking.
• Adaptable in a fast-paced environment.
• Manage time and meet deadlines.
• Experience using Microsoft Office (Teams, Word, Excel).

Responsibilities

• Handle customer calls/emails relating to installation of Telematics devices within SLAs.
• Manage service desk tickets raised by other areas within SLAs.
• Coordinate installation bookings with 3rd party engineering teams.
• Inform customers of implementation/installation dates.
• Address implementation queries from other departments.
• Refer Radius products to other divisions when appropriate.
• Update customer accounts on tickets and CRM to keep stakeholders informed.
• Follow departmental processes and procedures.
• Flag issues/risks to management when SLAs may be missed.
• Respond to emails from internal and external parties within SLAs.

Skills

Excellent communication

Relationship building

Organised

Efficient

Proactive

Adaptable

Time management

MS Office (Teams/Word/Excel)

Tools

CRM software

Job description

The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am - 5:00pm. Your responsibilities day to day will be…

• Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
• Managing service desk tickets raised by other business areas within SLAs.
• Liaising with 3rd party engineering teams to co-ordinate installation bookings.
• Liaising with customers to arrange and inform of implementation/ installation dates.
• Handling implementation queries from other departments.
• Discussing other Radius products and referring to other divisions.
• Updating customer account information on tickets and CRM to keep all parties informed.
• Work efficiently adhering to departmental processes.
• Notify management team of any issues/ risks to meeting SLAs.
• Email management from internal and external parties, ensuring responded to within SLAs.
• Resolution of customer/ engineer queries., Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

• Excellent communication skills, with the ability to communicate proficiently both written and verbal
• Ability to develop relationships with team and wider business
• Organised
• Efficient
• Proactive and forward thinking
• Able to adapt and succeed in a fast paced, changing environment.
• The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
• Ability to work effectively as part of a team to meet both client and business needs.
• Experience in the use of Microsoft Office- Teams, Word, Excel etc.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.