Implementation Coordinator

Worldpay (UK) Limited; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

Worldpay (UK) Limited in Cambridge is seeking a skilled Implementation Coordinator to manage end-to-end merchant integrations, drive optimisation initiatives, and coordinate between merchants, internal teams, and technical stakeholders. You will track plans and risks across multiple projects, analyse requirements, and ensure alignment with product capabilities.

You will also help review performance data to identify opportunities for improved approval rates and reduced fraud, while staying

Qualifications

• Experience coordinating end-to-end payment implementations.
• Ability to analyse data trends and translate into actions.
• Experience with merchants, internal teams, and technical stakeholders.
• Understanding of payment processing and APIs is a plus.

Responsibilities

• Coordinate end-to-end implementation activities for merchant integration.
• Act as a central point between merchants, internal teams, and technical stakeholders.
• Track milestones, risks, and dependencies across multiple projects.
• Analyse merchant requirements and align with product capabilities.
• Support optimisation by reviewing transaction performance data.
• Communicate project status, risks, and issues to stakeholders.
• Collaborate with Implementation Managers, Merchant Success Manager, and Optimisation Specialists.
• Contribute to continuous improvement of processes and reporting.

Skills

Project coordination

Payments industry

Data analysis

Stakeholder management

Communication

Problem solving

Detail oriented

Job description

What you’ll own

Coordinate end-to-end implementation activities for merchant integration, and optimisation initiatives.

Act as a central point of coordination between merchants, internal teams, and technical stakeholders.

Track and manage implementation plans, milestones, risks, and dependencies across multiple projects.

Analyse merchant requirements and ensure alignment with product capabilities and implementation approach.

Assist in reviewing transaction performance data (approval rates, declines, fraud outcomes) to support optimisation opportunities.

Coordinate execution of changes across: payment configurations transaction routing fraud and risk settings integration updates

Work to ensure performance improvements are made for customers based on analysis on performance data

Work closely with Implementation Managers, Merchant Success Manager, and Optimisation Specialists to execute required changes.

Ensure accurate and timely communication of project status, risks, and issues to stakeholders.

Contribute to continuous improvement of processes, tools, and frameworks.

Support internal and customer-facing reporting on ticket progress and outcomes.

Build strong working relationships with merchants to ensure a positive customer experience.

Stay up to date with payment products, platforms, and industry best practices.

Perform other related duties as assigned.

What you’ll bring

• Strong organisational and coordination skills with the ability to manage multiple projects simultaneously.
• Good analytical capability, with the ability to interpret data and identify trends or issues.
• Experience in payments, eCommerce, implementations, or project coordination preferred.
• Basic understanding of: payment processing and authorisation flows system integrations and APIs digital customer journeys
• Ability to manage stakeholders across business and technical teams.
• Strong communication skills, both written and verbal, with the ability to simplify technical concepts.
• Proactive problem-solving mindset with attention to detail.
• Ability to prioritise effectively in a fast-paced, client-facing environment.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems. If you don't see one of your applications here, it may have been submitted in the Global Payments Workday system instead.

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