Implementation Consultant

Reggie & Cole; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Reggie & Cole in London is seeking a Technology Implementation Consultant / Project Manager to roll our software platform out into new client accounts, handling the project from discovery through go-live and training client users.

You will run discovery, specify configurations with Solutions Leads, perform hands-on setup, manage UAT and project documentation, and ensure clean handovers to Support. A background in Agile, JIRA and MS Dynamics or similar CRM is required.

Qualifications

• 1+ year in software implementation or onboarding.
• Experience configuring platforms for clients.
• Strong analytical and requirements gathering skills.
• Able to run UAT with stakeholders.
• Familiar with web/open source technologies.

Responsibilities

• Lead discovery with clients and map current processes to platform configuration.
• Define software specifications and data/configuration requirements for each client build.
• Perform hands-on environment setup, user creation, branding, and data ingestion.
• Coordinate UAT from planning through sign-off and collect reporting requirements.
• Create project docs, handover packs and wiki entries for Support teams.

Skills

Software implementation

UAT coordination

Agile / JIRA

Client onboarding

Tools

MS Dynamics

JIRA

Job description

Working pattern: Hybrid. x3 days a week.

Location: London

A global business is hiring a Technology Implementation Consultant / Project Manager to roll their software platform out into new client accounts.

This role sits between the client and the product. You would own the implementation from the first discovery session through to go live, and you would be the person the client's users learn the system from.

What you would be running:

• Discovery and requirements capture with new clients, mapping how their marketing operation currently works and where the platform needs to flex to fit it.
• Software specification and configuration requirements for each new client build, developed alongside the Solutions Leads and Product Development.
• Hands-on configuration covering environment setup, user creation, branding and data ingestion.
• UAT from planning through to signed-off completion, plus the reporting requirements agreed before anything transfers to Support.
• Project documentation, handover packs and helpdesk wiki entries so Support can pick each account up cleanly.

What they need from you:

• At least 1 year in software implementation, onboarding or technical customer services
• Direct experience configuring a platform for a client, rather than coordinating the people who do it.
• Business and technical analysis skills: requirements gathering, current state process mapping, specification writing.
• The confidence to run UAT with client stakeholders and drive it to sign-off.
• Agile SDLC and JIRA, CRM platforms such as MS Dynamics, and a working understanding of web and open source technologies.

This customer is looking to speak with people who really want to grow so as long as you have experience configuring requirements for clients, and can hold a high level conversation then this could be for you.

please note, unfortunately they are unable to sponser at this time.