Impactful Welfare Benefits Caseworker

Young Legal Aid Lawyers; Coventry; On-site; GBP 26,000 - 37,000; Full time

Job summary

Central England Law Centre (Coventry) seeks a Welfare Benefits Caseworker or Senior Caseworker to provide specialist advice, casework and representation to help clients secure entitlements and challenge incorrect decisions.

Working within CELC’s multidisciplinary team, you will help clients understand their entitlements, resolve problems early, and contribute to projects aimed at improving policy, practice and access to rights.

Qualifications

• Strong understanding of welfare benefits systems and related legislation.
• Experience in welfare benefits advice and casework with success in challenging decisions.
• Excellent interpersonal skills and commitment to empathetic client service.
• Ability to work collaboratively with teams and stakeholders to support clients.

Responsibilities

• Provide in-depth welfare benefits advice and manage cases from start to finish through face-to-face appointments, phone calls, and home visits when needed.
• Prepare appeal papers, gather medical and financial evidence, and represent clients at tribunals; identify when to appeal further.
• Help clients resolve benefit problems early through casework and targeted projects (e.g., benefit cap, sanctions, bedroom tax).
• Maintain high standards of case management, recording and client care in line with Lexcel and Legal Aid Agency requirements.
• Support colleagues within the welfare benefits team and wider organisation; provide training and policy briefing material as needed.
• Attend key forums/networks to support policy objectives and build partnerships with agencies and community groups.

Skills

Welfare benefits expertise

Casework management

Interpersonal skills

Collaborative teamwork

Organisational skills

Job description

Central England Law Centre (Coventry) seeks a Welfare Benefits Caseworker or Senior Caseworker to provide specialist advice, casework and representation to help clients secure entitlements and challenge incorrect decisions.

Working within CELC’s multidisciplinary team, you will help clients understand their entitlements, resolve problems early, and contribute to projects aimed at improving policy, practice and access to rights.