Fixed-Term Health Justice Triage Advocate

Young Legal Aid Lawyers; Coventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Central England Law Centre (Coventry) is seeking a Triage Caseworker to join its Health Justice Partnership. The role involves triaging healthcare referrals and delivering person-centred advice and advocacy on housing, welfare benefits and cost-of-living issues.

You will work with healthcare professionals to identify clients’ social welfare needs and provide support through CELC’s specialist legal teams, with potential involvement in other areas as needed.

Qualifications

• Experience delivering high-quality advice and advocacy services.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively within a multi-disciplinary team.
• Organised with excellent time management skills to handle caseloads effectively.

Responsibilities

• Conduct specialist triage appointments with patients and their families referred by GPs and Health professionals.
• Provide advice and advocacy on behalf of clients e.g. housing banding reviews, social care advocacy, benefit applications.
• Provide initial oral and written advice on common issues around income, housing, employment, welfare benefits and access to services, to increase knowledge of rights and ability to self-help.
• Work in partnership with other members of the Health Justice Partnership, including volunteers, to provide high quality, holistic support to clients.
• Develop good working relationships with other professionals and with other professionals in the advice work field.
• Undertake effective referrals to other internal CELC teams and external services.
• Maintain high standards of case management, recording and client care in line with CELC’s quality requirements, Lexcel and Legal Aid Agency as required.
• Collate data on activity undertaken for monitoring and reporting purposes.
• Contribute to the evaluation of the Health Justice Partnership.

Skills

Triage casework

Advocacy

Communication skills

Time management

Job description

Central England Law Centre (Coventry) is seeking a Triage Caseworker to join its Health Justice Partnership. The role involves triaging healthcare referrals and delivering person-centred advice and advocacy on housing, welfare benefits and cost-of-living issues.

You will work with healthcare professionals to identify clients’ social welfare needs and provide support through CELC’s specialist legal teams, with potential involvement in other areas as needed.