Central England Law Centre (Coventry) – HJP Triage Caseworker

Young Legal Aid Lawyers; Coventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Central England Law Centre (Coventry) is seeking a Triage Caseworker to join its Health Justice Partnership. The role involves triaging healthcare referrals and delivering person-centred advice and advocacy on housing, welfare benefits and cost-of-living issues.

You will work with healthcare professionals to identify clients’ social welfare needs and provide support through CELC’s specialist legal teams, with potential involvement in other areas as needed.

Qualifications

• Experience delivering high-quality advice and advocacy services.
• Strong interpersonal and communication skills.
• Ability to work independently and collaboratively within a multi-disciplinary team.
• Organised with excellent time management skills to handle caseloads effectively.

Responsibilities

• Conduct specialist triage appointments with patients and their families referred by GPs and Health professionals.
• Provide advice and advocacy on behalf of clients e.g. housing banding reviews, social care advocacy, benefit applications.
• Provide initial oral and written advice on common issues around income, housing, employment, welfare benefits and access to services, to increase knowledge of rights and ability to self-help.
• Work in partnership with other members of the Health Justice Partnership, including volunteers, to provide high quality, holistic support to clients.
• Develop good working relationships with other professionals and with other professionals in the advice work field.
• Undertake effective referrals to other internal CELC teams and external services.
• Maintain high standards of case management, recording and client care in line with CELC’s quality requirements, Lexcel and Legal Aid Agency as required.
• Collate data on activity undertaken for monitoring and reporting purposes.
• Contribute to the evaluation of the Health Justice Partnership.

Skills

Triage casework

Advocacy

Communication skills

Time management

Job description

Central England Law Centre (Coventry) – HJP Triage Caseworker

• Job title: Triage Caseworker
• Contract: Fixed term until 31st March 2029 (Full-time 37 hrs/wk or Part-time min 30 hrs considered)

CELC is looking for a Triage Caseworker for its Health Justice Partnership team. The role entails receiving healthcare referrals to conduct specialist triage and deliver person-centred advice and advocacy, primarily on housing, welfare benefits, and cost-of-living issues.

About the Role

The post holder will receive referrals from healthcare professionals and conduct a specialist triage to identify clients’ social welfare needs and the support required to address them. They will deliver person-centred advice and advocacy through the Health Justice Partnership, primarily on housing, welfare benefits, community care and cost-of-living issues, working closely with CELC’s specialist legal teams. Support may extend to other areas where needed.

Key Responsibilities

• Conduct specialist triage appointments with patients and their families referred by GPs and Health professionals.
• Provide advice and advocacy on behalf of clients e.g. housing banding reviews, social care advocacy, benefit applications.
• Provide initial oral and written advice on common issues arising around income, housing, employment, welfare benefits and access to services, to increase knowledge of rights and ability to self-help.
• To work in partnership with other members of the Health Justice Partnership, including volunteers, to provide high quality, holistic support to clients.
• Develop good working relationships with other professionals working with the client group, HJP partnership and with other professionals in the advice work field.
• To undertake effective referrals to other internal CELC teams and external services.
• Maintain high standards of case management, recording and client care in accordance with CELC’s quality requirements, Lexcel and Legal Aid Agency as required.
• Collate data on activity undertaken for monitoring and reporting purposes.
• Contribute to the evaluation of the Health Justice Partnership.

What We Are Looking For (Please see the recruitment pack for full details)

• Have experience delivering high-quality advice and advocacy services.
• Possess strong interpersonal and communication skills.
• Be able to work independently and collaboratively within a multi-disciplinary team.
• Be organised with excellent time management skills to handle caseloads effectively.