Impactful Service Improvement Lead

CCH Group; Birmingham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

22 Days Holiday

Bonus/Reward scheme optional

Occupational Maternity Pay

Occupational Paternity Pay

Death in Service Payment

Occupational Sick Pay

Discounts (up to 14% at retailers)

Job summary

CCH Group in the UK is seeking a proactive Service Improvement Officer to support the quality improvements within our operational teams across the region. This permanent, full-time role involves audits, implementing improvement plans, delivering training, and ensuring regulatory compliance.

You will travel roughly two days a week between branches and must hold a full UK driving license with access to a vehicle.

Qualifications

• Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous.
• This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.

Responsibilities

• Collaborate with internal stakeholders to support quality improvements within operational teams.
• Ensure compliance with statutory requirements and implement improvement plans to enhance service delivery.
• Provide training and support to branch teams to raise standards cross-branch.

Skills

Audits

Improvement plans

Training

Communication

Job description

CCH Group in the UK is seeking a proactive Service Improvement Officer to support the quality improvements within our operational teams across the region. This permanent, full-time role involves audits, implementing improvement plans, delivering training, and ensuring regulatory compliance.

You will travel roughly two days a week between branches and must hold a full UK driving license with access to a vehicle.