Service Improvement Officer

CCH Group; Birmingham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

22 Days Holiday

Bonus/Reward scheme optional

Occupational Maternity Pay

Occupational Paternity Pay

Death in Service Payment

Occupational Sick Pay

Discounts (up to 14% at retailers)

Job summary

CCH Group in the UK is seeking a proactive Service Improvement Officer to support the quality improvements within our operational teams across the region. This permanent, full-time role involves audits, implementing improvement plans, delivering training, and ensuring regulatory compliance.

You will travel roughly two days a week between branches and must hold a full UK driving license with access to a vehicle.

Qualifications

• Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous.
• This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.

Responsibilities

• Collaborate with internal stakeholders to support quality improvements within operational teams.
• Ensure compliance with statutory requirements and implement improvement plans to enhance service delivery.
• Provide training and support to branch teams to raise standards cross-branch.

Skills

Audits

Improvement plans

Training

Communication

Job description

Company Description

We’re creating brighter days with fresh challenges and exciting opportunities. With a career as a Service Improvement Officer at CCH every day will be different to the next. This is a role that will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives, supporting our operational teams and developing your career.

Job Description

Full time | Permanent

Salary: £32,640

There is an expectation with this role you will be travelling within your region for 2 days a week, however on occasions due to the needs of the business that this could be more. Therefore a Full UK driving license is essential with access to a vehicle.

Location: This area roughly covers branches below the M62, including and across to North East Lincolnshire, down to the South Coast on the South West corridor, including Brighton and Bournemouth. Centrally it covers Ely above Hertfordshire and across to Birmingham and the West Midlands area.

We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include ensuring compliance with statutory requirements, implementing improvement plans to enhance service delivery, providing training and support to branch teams. If you have experience in service improvement and compliance, along with excellent communication skills, make a meaningful impact in our organisation.

Qualifications

Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous. This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.

What You’ll Get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We Will Also Offer You

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• *Subject to terms and conditions and qualifying period

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.

CCH Group is an Equal Opportunities Employer.