Interim Transformation & Service Improvement Officer

Civic Recruitment Limited; Hereford; Hybrid; GBP 35,000 - 48,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

Hereford, United Kingdom-based Civic Recruitment Limited is seeking a Delivery and Improvement Officer – Interim to support transformation and service improvement within the Community Wellbeing Directorate. The role focuses on coordinating programs, governance, reporting, and stakeholder engagement to deliver better outcomes for residents.

The successful candidate will manage multiple priorities in a fast-paced environment, with hybrid working arrangements across Plough Lane office and remote

Qualifications

• Strong understanding of project management methodologies and governance frameworks.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to produce high-quality reports and documentation.
• Excellent communication and stakeholder engagement skills.
• Ability to prioritise workload and meet tight deadlines.
• Proactive, collaborative, and solution-focused mindset.

Responsibilities

• Support the delivery of transformation programs and service improvement plans
• Coordinate project activities, including governance, reporting, risk management, and documentation
• Collaborate with Senior Responsible Officers to track progress and outcomes
• Develop clear and concise reports, briefings, and decision-making documentation
• Engage with stakeholders across services to support continuous improvement initiatives
• Assist in planning and delivering workshops, meetings, and program communications
• Monitor and track project milestones, ensuring deadlines and deliverables are met
• Contribute to risk identification and support the implementation of mitigation strategies
• Maintain accurate project records and ensure information is current and accessible

Skills

Project management

Governance

Reporting

Stakeholder engagement

Time management

Analytical

Communication

Prioritisation

Microsoft Office

Documentation

Tools

MS Project

Excel

PowerPoint

Job description

Hereford, United Kingdom-based Civic Recruitment Limited is seeking a Delivery and Improvement Officer – Interim to support transformation and service improvement within the Community Wellbeing Directorate. The role focuses on coordinating programs, governance, reporting, and stakeholder engagement to deliver better outcomes for residents.

The successful candidate will manage multiple priorities in a fast-paced environment, with hybrid working arrangements across Plough Lane office and remote