Impactful Salesforce Admin & Analyst for CRM

Social Finance Ltd; United Kingdom; Hybrid; GBP 35,000 - 43,000; Full time

Job summary

Social Finance Ltd is seeking a proactive Salesforce Analyst to join the IPS Grow Data & Digital team. The role focuses on development, maintenance and improvement of our Salesforce CRM, with close collaboration across IPS Grow, the Data & Digital Community of Practice and frontline teams.

You will design, implement and support Salesforce features, build dashboards, analyse data and support decision-making, while contributing to continuous improvements and stakeholder guidance.

Qualifications

• Experience with Salesforce or similar CRM systems, including configuration and user support.
• Ability to explain technical concepts clearly to non-technical audiences.
• Strong analytical skills with data cleaning and interpretation using Excel/Power BI.
• Experience supporting the design and development of Salesforce environments in-house.
• Experience in public sector or social impact context.
• Familiarity with Agile product development cycles.

Responsibilities

• Configure, test and deploy Salesforce features and updates per the IPS Grow roadmap.
• Gather and document user requirements and translate them into technical specs.
• Advise on design decisions, customisations and enhancements for Salesforce.
• Monitor performance and troubleshoot issues; escalate as needed.
• Maintain accurate documentation of changes and user guidance materials.
• Create and maintain dashboards and reports for stakeholders.

Skills

Salesforce

Analytical skills

Clear communication

Agile

Collaborative

Tools

Excel

Power BI

Job description

Social Finance Ltd is seeking a proactive Salesforce Analyst to join the IPS Grow Data & Digital team. The role focuses on development, maintenance and improvement of our Salesforce CRM, with close collaboration across IPS Grow, the Data & Digital Community of Practice and frontline teams.

You will design, implement and support Salesforce features, build dashboards, analyse data and support decision-making, while contributing to continuous improvements and stakeholder guidance.