Salesforce Digital Services Analyst

Northern; York and North Yorkshire; On-site; GBP 50,000 - 60,000; Full time

Job summary

Northern is seeking a Salesforce Technical Service Analyst to support and enhance our Salesforce platform and wider digital ecosystem. You will work with Digital Product Managers, internal teams and third-party partners to ensure systems run smoothly, provide high-quality support and evolve to meet customer needs.

You will manage Salesforce administration and performance, coordinate upgrades and integrations, and identify opportunities to improve digital capabilities, while overseeing supplier

Qualifications

• Salesforce Certified Administrator qualification.
• 2–3 years’ experience in Salesforce administration and maintenance.
• Strong knowledge of Salesforce configuration, user access, workflows, reports and dashboards.
• Experience managing software support services, technical suppliers and service performance.
• Understanding of ITIL service management principles.
• Excellent communication, organisation and problem-solving skills, with ability to manage competing priorities.
• Proactive, collaborative approach and passion for continuous improvement.

Responsibilities

• Manage Salesforce administration and performance.
• Oversee technical support services and supplier performance.
• Coordinate system upgrades and integrations.
• Identify opportunities to improve digital capabilities.
• Monitor service performance and ensure timely delivery of support requests and improvements.

Skills

Salesforce Admin

Salesforce config

ITIL knowledge

Communication

Tools

Salesforce

Job description

Northern is seeking a Salesforce Technical Service Analyst to support and enhance our Salesforce platform and wider digital ecosystem. You will work with Digital Product Managers, internal teams and third-party partners to ensure systems run smoothly, provide high-quality support and evolve to meet customer needs.

You will manage Salesforce administration and performance, coordinate upgrades and integrations, and identify opportunities to improve digital capabilities, while overseeing supplier