Impactful Primary Care Receptionist & Admin

NHS Jobs; United Kingdom; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

27 days leave + bank holidays pro rata

Learning management system access

Opportunities to specialise

Car benefit scheme (EV)

Cycle to work scheme

Travel season ticket loans

Wellbeing app & free yoga videos

Job summary

The Potteries Surgery is seeking a Receptionist/Administrator to help improve access and patient experience within a busy primary care setting. You will work 20 hours per week and be the front line for patients, handling queries, appointments and records with care.

Ideal candidates will have reception or customer care experience and be an excellent communicator, both written and spoken, with basic Word, Excel and email skills. NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Basic PC skills: Word, Excel and email.
• Previous NHS experience willkommen (welcome) but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team; manage appointment requests and signpost services; maintain patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise information systems to support workflows.

Skills

Reception experience

Excellent communicator

Tools

Word

Excel

Email

Job description

The Potteries Surgery is seeking a Receptionist/Administrator to help improve access and patient experience within a busy primary care setting. You will work 20 hours per week and be the front line for patients, handling queries, appointments and records with care.

Ideal candidates will have reception or customer care experience and be an excellent communicator, both written and spoken, with basic Word, Excel and email skills. NHS experience is welcome but not essential.