Receptionist/Administrator

NHS Jobs; United Kingdom; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

27 days leave + bank holidays pro rata

Learning management system access

Opportunities to specialise

Car benefit scheme (EV)

Cycle to work scheme

Travel season ticket loans

Wellbeing app & free yoga videos

Job summary

The Potteries Surgery is seeking a Receptionist/Administrator to help improve access and patient experience within a busy primary care setting. You will work 20 hours per week and be the front line for patients, handling queries, appointments and records with care.

Ideal candidates will have reception or customer care experience and be an excellent communicator, both written and spoken, with basic Word, Excel and email skills. NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Basic PC skills: Word, Excel and email.
• Previous NHS experience willkommen (welcome) but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team; manage appointment requests and signpost services; maintain patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise information systems to support workflows.

Skills

Reception experience

Excellent communicator

Tools

Word

Excel

Email

Job description

Job title:Receptionist/Administrator

Location:The Potteries Surgery

Salary:Up to £26,843.00 depending on experience

Hours:20 hours a week

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

• What we look for in new colleagues: Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

• How well support you: 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.