Impactful Medical Device Customer Experience Specialist

Network Scientific Ltd.; England; On-site; GBP 22,000 - 34,000; Full time

Job summary

Network Scientific Ltd. is seeking a Customer Service Specialist to support medical devices in an office-based role in Runcorn, UK.

You will handle front-line customer interactions, advise customers, and process quotes and orders in collaboration with Sales, Business Partners and Operations teams. Applicants should have experience in customer service, excellent English communication, and a customer-focused approach.

Qualifications

• Experience in customer service environments.
• Fluent written and spoken English is essential.
• Medical device experience preferred but not required.
• ISO 9001 or 13485 experience would be preferred.

Responsibilities

• Front-line customer interaction, advice and order processing.
• Liaise with Sales, Business Partners and Operations teams.
• Process customer quotations and orders accurately within agreed timescales.
• Handle and report customer complaints by escalating as needed.
• Complete departmental administration and order management tasks.
• Assist customers with general product portfolio queries.

Skills

Customer service experience

Fluent English

Excellent communication

Medical device experience

Job description

Network Scientific Ltd. is seeking a Customer Service Specialist to support medical devices in an office-based role in Runcorn, UK.

You will handle front-line customer interactions, advise customers, and process quotes and orders in collaboration with Sales, Business Partners and Operations teams. Applicants should have experience in customer service, excellent English communication, and a customer-focused approach.