Customer Support Specialist – Frontline Orders & Service

Zoll GmbH; Runcorn; On-site; Confidential; Full time

Job summary

ZOLL Medical Corporation’s Acute Care Technology division seeks a Customer Support Specialist for an office-based role in Runcorn. You will handle front-line customer interaction, order processing and service requests, working closely with Sales, Partners and Operations to ensure timely responses.

Responsibilities include processing quotations and orders, fault-finding reports, and maintaining high customer satisfaction by delivering effective solutions and clear communication across the

Qualifications

• Experience in a customer service environment.
• Fluent written and spoken English.
• Proficient with Microsoft Office and Oracle.
• Excellent communicator able to operate across levels of organisations.

Responsibilities

• Nurture and develop centre of customer service excellence.
• Assist customer service sites and liaise with all business functions.
• Ensure customer requirements are met within company response times.
• Day-to-day operation of the Customer Experience Department for ZOLL Resuscitation products.
• Process customer quotations and orders accurately within agreed timescales.
• Process fault finding and create Service Reports.
• Meet and exceed customer satisfaction targets and deliver solutions.
• Triaging basic customer device queries and escalating to Technicians/Engineers.

Skills

Customer service experience

English fluency

Communication skills

Detail-oriented

Tools

Oracle

Microsoft Office

Job description

ZOLL Medical Corporation’s Acute Care Technology division seeks a Customer Support Specialist for an office-based role in Runcorn. You will handle front-line customer interaction, order processing and service requests, working closely with Sales, Partners and Operations to ensure timely responses.

Responsibilities include processing quotations and orders, fault-finding reports, and maintaining high customer satisfaction by delivering effective solutions and clear communication across the