Impact Leader, Income & Service Charges (Housing)

Newlon Group; Greater London; Hybrid; GBP 69,000 - 84,000; Full time

Benefits offered by this job

27 days holiday

Non-contributory pension

Flexi scheme

Excellent benefits

Job summary

Newlon Housing Trust is seeking an ambitious Assistant Director of Income and Service Charges to lead a broad portfolio including income collection, rent accounting, and service charges. The role focuses on transforming the service charge process to be transparent, timely, and resident-friendly, while safeguarding income and ensuring equitable outcomes for tenants, shared owners and leaseholders.

You will drive performance improvements, engage with residents and staff, and report to senior

Qualifications

• Substantial senior leadership experience in social housing.
• Delivery of complex service transformation with measurable improvements.
• Strong financial, analytical and governance capability.
• Collaborative leadership with focus on residents and teams.
• Ability to simplify complex financial information for diverse audiences.

Responsibilities

• Lead a broad portfolio including income collection, rent accounting, service charges and financial inclusion.
• Drive transformation of the service charge function to be transparent and resident-friendly.
• Redesign the resident experience end-to-end with clearer information and stronger accountability.
• Provide assurance at executive and Board level with financial governance.
• Inspire and develop high-performing teams while listening to residents.

Skills

Senior leadership

Income & service charges

Service transformation

Financial governance

Collaboration

Clear financial communication

Job description

Newlon Housing Trust is seeking an ambitious Assistant Director of Income and Service Charges to lead a broad portfolio including income collection, rent accounting, and service charges. The role focuses on transforming the service charge process to be transparent, timely, and resident-friendly, while safeguarding income and ensuring equitable outcomes for tenants, shared owners and leaseholders.

You will drive performance improvements, engage with residents and staff, and report to senior