Assistant Director of Income and Service Charges

Newlon Housing Trust; Tottenham; On-site; GBP 69,000 - 84,000; Full time

Benefits offered by this job

27 days holiday

Non-contributory pension

Excellent benefits

Flexi scheme

Job summary

Newlon Housing Trust is seeking an Assistant Director of Income and Service Charges to lead income collection, rent accounting, service charges and financial inclusion. You will protect vital income while ensuring charges are fair and transparent for tenants, shared owners and leaseholders.

You will drive the transformation of our service charge processes, redesigning the resident experience end-to-end with clearer information, stronger accountability and confidence in how charges are

Qualifications

• Substantial senior leadership experience in social housing with a track record across income and service charges.
• Vision and delivery skills to lead complex service transformation and measurable improvements.
• Strong financial, analytical and governance capability to provide executive and Board assurance.
• Collaborative leadership style with a commitment to listening to residents and building teams.
• Ability to make complex financial information clear and accessible.

Responsibilities

• Lead income collection, rent accounting, service charges and financial inclusion.
• Transform the service charge service to be clearer and more resident-friendly.
• Redesign the resident experience end-to-end with transparent information.
• Provide assurance at executive and Board level.
• Build high-performing teams and collaborate with residents and colleagues.

Skills

Senior leadership

Social housing

Income & charges

Service transformation

Financial governance

Stakeholder engagement

Job description

Assistant Director of Income and Service Charges

Description

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Help us transform essential services and create a clearer, fairer experience for our residents.

This is an exciting time to join Newlon. We are reimagining our future through a new vision shaped in consultation with residents, staff and stakeholders and we are looking for an ambitious, resident-focused leader to help turn that vision into reality.

Over the past four years, we have been on a sustained journey to improve performance and resident satisfaction. We have made important progress and are ambitious about building on it embedding stronger services, listening and responding to residents and delivering consistently better outcomes.

As our new Assistant Director of Income and Service Charges, you will lead a broad and influential portfolio spanning income collection, rent accounting, service charges and financial inclusion. You will protect vital organisational income while ensuring our services are fair, accessible and responsive to the needs of tenants, shared owners and leaseholders.

A central priority will be the transformation of our service charge service. You will have the opportunity to redesign the resident experience from end to end creating a more transparent, timely and resident-friendly process, with clearer information, stronger accountability and greater confidence in how charges are calculated, explained and managed.

What you will bring

• Substantial senior leadership experience in social housing, with a strong track record across income and service charges.
• The vision and practical delivery skills to lead complex service transformation and achieve measurable improvements.
• Strong financial, analytical and governance capability, with the confidence to provide assurance at executive and Board level.
• A collaborative leadership style and a genuine commitment to listening to residents, supporting colleagues and building high-performing teams.
• The ability to make complex financial information clear, accessible and meaningful.

Why join Newlon?

You will join at a pivotal moment, with the mandate to shape services rather than simply maintain them. Working with talented colleagues and informed by resident insight, you will influence Newlon's future direction, strengthen financial resilience and deliver changes that residents can see and feel.

If you are an inspiring leader who combines commercial grip with empathy, clarity and a passion for better resident outcomes, we would love to hear from you.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Important Dates

• Closing date is 23:59 on Tuesday 10 November 2026
• Interviews will be held in-person on Tuesday 17 November 2026

Salary and Hours

• Salary: £76,713 per annum plus opportunity to earn performance related bonus
• Hours: 35 hours per week

Contract and Location

• Contract: Full-time, permanent
• Location: Hale Village, London N17
• Closing Date: 10/11/2026 11:59 PM