Assistant Director, Service Charges & Resident Trust

Peabody; Greater London; Presencial; GBP 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave plus bank holidays

Two paid volunteering days each year

Flexible benefits scheme

4x salary life assurance

Up to 10% pension contribution

Descripción de la vacante

A large housing organization in London is seeking an Assistant Director of Service Charges. This role involves leading a team to ensure the delivery of accurate, transparent service charges across a portfolio of properties. The successful candidate will have extensive experience in managing service charges, strong leadership skills, and a commitment to resident engagement. The position offers a unique opportunity to influence service charge strategies and lead improvements in service delivery.

Formación

• Extensive experience in developing and leading a high-performing team.
• Strong knowledge of service charge legislation and best practices.
• Proven track record in delivering customer service improvements.

Responsabilidades

• Lead a team of Regional Service Charge Managers.
• Oversee service charge budget setting and compliance.
• Monitor service charge costs and prepare year-end accounts.
• Improve service charge processes and systems.
• Engage with residents to promote feedback and service improvement.

Conocimientos

Service charge legislation knowledge

Team leadership

Analytical skills

Customer-focused mindset

Descripción del empleo

A large housing organization in London is seeking an Assistant Director of Service Charges. This role involves leading a team to ensure the delivery of accurate, transparent service charges across a portfolio of properties. The successful candidate will have extensive experience in managing service charges, strong leadership skills, and a commitment to resident engagement. The position offers a unique opportunity to influence service charge strategies and lead improvements in service delivery.