Impact, Evaluation & Reporting Manager

Charity Times; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

The Felix Project is seeking an Impact, Evaluation and Reporting Manager to lead the organisation's impact strategy, own the Theory of Change, and embed evaluation across teams in London.

Reporting to the Head of Special Projects, you will coordinate data analysis, surveys, and reporting with Tech, Ops, Marketing, and the Management Team to inform decisions and drive continuous improvement. This role requires strong data skills and stakeholder collaboration across four London depots.

Qualifications

• Experience in qualitative and quantitative research, preferably in the social and/or environmental sector.
• Strong analytical thinker with high data literacy and the ability to present insights clearly.
• Understanding of methods to assess social and environmental impact.
• Knowledge of the London third sector, ideally with a food focus.
• Excellent communication skills and ability to coordinate stakeholders.

Responsibilities

• Lead on the implementation of the Impact Strategy and develop the next iteration of the strategy.
• Own and iterate our organisational Theory of Change, ensuring adoption and understanding.
• Manage annual impact surveys for Community Organisations and Suppliers; collaborate with Heads of Community Engagement and Supply.
• Contribute to volunteer and staff surveys and ensure impact questions are included.
• Own and deliver the communications plan with the MarComms team.
• Lead on the Research and Evaluation policy and related activities.
• Oversee Annual Impact report creation and other reporting activities.
• Collate data across the organisation into a clear narrative to streamline reporting.
• Provide ad hoc data analysis and reporting for the Senior Management Team.
• Coordinate with FareShare impact team to align work.
• Support fundraising with impact reporting for new applications and bids.
• Assist project teams to embed impact reporting in new and existing projects.

Skills

Data analysis

Data visualization

Research methods (qual/quant)

Stakeholder communication

Time management

Travel availability

London third sector knowledge

Analytical thinking

Attention to detail

Project management

Job description

About The Felix Project

The Felix Project is a dynamic, ambitious charity working to make London a city where no one goes hungry and good food is never wasted.

We rescue high quality, fresh and nutritious food that cannot be sold from nearly 500 suppliers including supermarkets, wholesalers, farms, restaurants and delis. We sort and deliver this food to charities, schools and community projects supporting London's most vulnerable people.

This year we expect to rescue 13,000 tonnes of food to redistribute to more than 1,000 London frontline charities and primary schools in every borough of London. That's enough food to make more than 30 million meals.

The Felix Project is growing fast in response to huge demand. Set up in 2016, we now have around 160 staff working alongside 8,500 volunteers. We have four main operating depots spread across London - in Deptford, Enfield, Park Royal and Poplar. We're committed to ensuring our different teams work hand-in-hand, so our main hot-desking spaces are built into these depots.

Alongside our large-scale, depot-based operations we have green point-to-point food redistribution projects in central London and Canary Wharf. In Poplar, we operate a commercial Kitchen which uses surplus food to cater for up to 5,000 individual meals per day.

Role Overview

This role is a great opportunity to make a big difference to The Felix Project as it matures in its impact and evaluation work. As Impact, Evaluation and Reporting Manager, you will report to the Head of Special Projects and will work closely with several other colleagues and departments to ensure that impact, evaluation and reporting are embedded across the organisation and best practices are adopted.

This is a busy and varied role. You’ll use your skills and experience to lead on and implement the organisational impact strategy and you will own and advocate our Theory of Change, ensuring that it is used, known, understood, and implemented across the organisation in order that we achieve the 'one team' approach that we strive to reach.

You will be the first point of contact across the organisation for all matters related to impact, evaluation and reporting including the commissioning of research across the organisation and any evaluation work planned. You will also help to continue the work that has been started in this area to ensure that the data we collect on our organisational impact is then used to inform decision-making.

You will have ownership of a range of data analysis and reporting workstreams, and the knowledge of what reporting looks like across the organisation. This is a cross-organisational role that will see you working closely with most departments across the organisation - the Tech team to conduct analysis of what data is currently gathered across the organisation and what our organisational needs are in this area; the Ops, volunteering and people teams to ensure that impact data is routinely gathered; the Marketing and Communications team to ensure the use of data we gather is maximised and to deliver reporting across the organisation, enabling a clear and consistent narrative; and the management team to ensure that data is used to inform decision-making.

You will have proven experience of commissioning evaluations to understand impact, reporting in a concise and simple manner, ideally across a range of sectors and ideally related to societal and/or environmental impact.

Whilst some of our processes and systems surrounding our impact, evaluation and reporting work exist, there is an expectation that the postholder will develop these systems and processes as this area becomes more central to our work.

Ultimately, this person is responsible for defining and measuring The Felix Project’s impact across all stakeholder groups, equipping colleagues with the knowledge and tools to understand and communicate our impact and using insights to drive continuous improvement and make business decisions.

Responsibilities

• Lead on the implementation of the Impact Strategy and develop the next iteration of the strategy
• Own and iterate our organisational Theory of Change, working with colleagues across the organisation to ensure it is adopted, communicated, understood and used
• Own our annual impact surveys for both Community Organisations and Suppliers. This includes working closely with the Heads of the Community Engagement and Supply teams respectively, to ensure our annual surveys are designed, delivered, analysed and communicated and the results inform decision-making
• Contribute to the volunteer and staff annual surveys to ensure impact questions are included and results are fed back
• Own and deliver our communications plan, liaising closely with our MarComms team
• Own and lead on our Research and Evaluation policy. Be the lead in the organisation for any research activities, feeding learning back into the appropriate teams
• Lead on the creation of our Annual Impact report, and other reporting activity, drawing on the central data you hold.
• Collate and interpret data across the organisation into a clear narrative, and support to streamline reporting.
• Provide ad hoc data analysis, insights and reporting for the Senior Management Team
• Own the relationship with the FareShare impact team, aligning work where appropriate.
• Support the Fundraising Team to ensure that impact reporting is understood and conveyed accurately in new applications, ensure reporting deadlines are met and delivered. Contribute to proposals, bids and bespoke partner impact reports from an impact perspective.
• Support project teams across the organisation to ensure that impact reporting and evaluation is considered, where necessary, when embarking on new projects and also for existing projects

About you

• Experience of conducting various types of research including qualitative and quantitative, and preferably in the social and/or environmental sector. Excellent data analysis and visualisation skills
• Strong analytical thinker and excellent data literacy (& attention to detail), combined with the ability to present insights in accessible and relevant ways
• An understanding of the methods to assess social and/or environmental impact
• Knowledge of the third sector landscape in London, preferably with a food focus
• The ability to plan your workload and time, and get going with projects on your own
• Excellent communication skills including the ability to convey complex and multi-source data to different audiences and negotiate with various stakeholders
• Ability to work with a range of stakeholders including internal colleagues, volunteers, and external consultants
• Pragmatic and able to confidently communicate and work with multiple stakeholders
• Ability to negotiate in a busy environment with competing priorities
• Ability to juggle various projects simultaneously
• Ability to travel to each of our 4 locations in London

Person Specification

We are looking for a highly motivated individual with strong potential. The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce. We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age. We actively encourage people to apply if they think they can do the role, even if they do not meet all of the requirements. We are also keen to encourage applications from those with identities that are currently underrepresented within the charity sector.

The Felix Project can only employ applicants who currently have the right to work in the UK.

Recruitment timeline

Applications close: 9th February

We may interview suitable candidates during the application period.