Impact-Driven User Researcher & Consultant

Opencast | B Corp™; Newcastle upon Tyne; On-site; GBP 43,000 - 51,000; Full time

Benefits offered by this job

7% employer pension contribution

Share options

Discretionary bonus

Flexible working hours

25 days' holiday

Life happens days

Wellbeing support

Professional development

Volunteering opportunities

Supportive team

Job summary

Opencast, a growing tech consultancy, is seeking a User Researcher to uncover needs and voices of people, feeding insights into design decisions across public sector clients. You’ll work with Service Designers, Content Designers, and Interaction Designers to shape impactful services and deliver clear research outputs.

We value curiosity, pragmatism and ethics, with a focus on GDPR, MRS guidelines, and GDS standards, within agile delivery teams. Travel to client sites may be required.

Qualifications

• Chosen from a range of research methods to design the right research approach for the project phase.
• Produced the required ethics and governance documentation and materials for research activity.
• Recruited a wide range of participants in line with GDPR and MRS guidelines.
• Identified key themes, user needs, personas, and design feedback through analysis.
• Produced clear and concise user research deliverables to meet the needs of different audiences.
• Worked to GDS standards.
• Worked in agile delivery teams.
• Planned your own tasks to achieve the objectives of your project.
• Respectfully challenged decisions or solutions you don’t agree with.
• Collaborated well with your colleagues, teammates and clients.

Responsibilities

• You’ll conduct research which supports the development of a user centred service.
• You’ll work closely with other user centred design roles to solve problems for our clients.
• You’ll ensure that work aligns with Opencast's quality, environmental, and information security policies.

Skills

User research

Research methods

Ethics & governance

Participant recruitment

Data analysis

GDPR compliance

GDS standards

Agile delivery

Stakeholder collaboration

Job description

Opencast, a growing tech consultancy, is seeking a User Researcher to uncover needs and voices of people, feeding insights into design decisions across public sector clients. You’ll work with Service Designers, Content Designers, and Interaction Designers to shape impactful services and deliver clear research outputs.

We value curiosity, pragmatism and ethics, with a focus on GDPR, MRS guidelines, and GDS standards, within agile delivery teams. Travel to client sites may be required.