Senior User Researcher & Strategy Lead

Opencast | B Corp™; Birmingham; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

7% employer pension contribution

Share options

Discretionary bonus

25 days holiday

3 life happens days

Wellbeing support

Ongoing professional development

Volunteering opportunities

Supportive team culture

Job summary

Opencast is a growing tech consultancy delivering user-centred solutions for government, healthcare and purpose-driven clients. As a User Researcher (Senior Consultant), you will lead diverse research projects, apply best practice, and coach junior colleagues.

You’ll work on client sites across the UK while upholding quality, security, and environmental policies. We welcome candidates who can travel regularly, lead with curiosity, and translate insights into impactful design decisions for public

Qualifications

• Planned user research to ensure it is inclusive and makes an impact.
• Supported colleagues to plan and execute best practice user research.
• Taken a collaborative approach and involved colleagues and stakeholders in research.
• Used evidence to persuade a project to take a user-centred approach, anticipate challenges and deal with tricky stakeholders.
• Guided the direction of a project to better serve users’ needs.
• Iterated and innovated user research approaches to suit an organisation's needs.

Responsibilities

• Lead the direction of research projects.
• Coach junior colleagues.
• Ensure work complies with Opencast’s quality, environmental, and information security policies.
• Travel weekly to client locations across the UK.
• Work in multi‑disciplinary teams to feed research into design decisions.

Skills

User research planning

Stakeholder collaboration

Evidence-based decision making

Project direction

Iterative research methods

Strategic thinking

Job description

Opencast is a growing tech consultancy delivering user-centred solutions for government, healthcare and purpose-driven clients. As a User Researcher (Senior Consultant), you will lead diverse research projects, apply best practice, and coach junior colleagues.

You’ll work on client sites across the UK while upholding quality, security, and environmental policies. We welcome candidates who can travel regularly, lead with curiosity, and translate insights into impactful design decisions for public