Senior User Researcher - Lead Impactful Public Services

Opencast | B Corp™; Newcastle upon Tyne; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

7% employer pension contribution

Share options

Discretionary bonus

25 days’ holiday

Life happens days

Job summary

Opencast is a growing tech consultancy delivering user-centred services for government, healthcare and purpose-driven clients. As a Senior Consultant User Researcher, you will uncover user needs, shape research across projects, and coach junior colleagues to apply best practices.

You'll work in multi-disciplinary teams, ensure work follows security and quality policies, and travel regularly to client sites across the UK to deliver impact that improves people's lives.

Qualifications

• Experience planning user research across multiple projects
• Ability to coach junior researchers
• Strong collaboration with multidisciplinary teams
• Proven ability to persuade stakeholders toward user-centred decisions

Responsibilities

• Lead and shape research directions for client projects
• Ensure research aligns with quality, security, and client policies
• Collaborate with colleagues and stakeholders throughout the research lifecycle
• Travel regularly to client locations across the UK

Skills

User research planning

Stakeholder management

Qualitative & quantitative methods

Team mentoring

Job description

Opencast is a growing tech consultancy delivering user-centred services for government, healthcare and purpose-driven clients. As a Senior Consultant User Researcher, you will uncover user needs, shape research across projects, and coach junior colleagues to apply best practices.

You'll work in multi-disciplinary teams, ensure work follows security and quality policies, and travel regularly to client sites across the UK to deliver impact that improves people's lives.