Senior User Researcher: Lead Impactful Public Services

Opencast | B Corp™; West of England; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

7% employer pension contribution

Share options

Discretionary bonus

25 days holiday

3 annual life happens days

Wellbeing support

Ongoing professional development

Volunteering opportunities

Supportive team

Job summary

Opencast is a growing tech consultancy delivering user‑centred solutions for government, healthcare and purpose‑driven organisations. As a User Researcher (Senior Consultant), you will uncover needs, shape design decisions and lead projects with curiosity and pragmatism.

You will join multi‑disciplinary teams, travel to client locations across the UK, and mentor junior researchers while ensuring work aligns with client policies and standards.

Qualifications

• Experience leading diverse user research projects.
• Ability to coach junior colleagues and support others in planning research.
• Led research direction and used evidence to persuade stakeholders to adopt user‑centred approaches.
• Experience working on several different design projects.

Responsibilities

• Lead the direction of research projects to feed insights into design decisions.
• Coach junior colleagues and support planning/execution of best practice user research.
• Involve colleagues and stakeholders in research and advocate user‑centred approaches.
• Guide project direction to better serve users’ needs and iterate research methods to fit organisational needs.
• Collaborate with multi‑disciplinary teams and travel to client locations as required.

Skills

User research

Stakeholder management

Qualitative research

Design critique & coaching

Inclusive research methods

Job description

Opencast is a growing tech consultancy delivering user‑centred solutions for government, healthcare and purpose‑driven organisations. As a User Researcher (Senior Consultant), you will uncover needs, shape design decisions and lead projects with curiosity and pragmatism.

You will join multi‑disciplinary teams, travel to client locations across the UK, and mentor junior researchers while ensuring work aligns with client policies and standards.