Senior User Researcher — Lead Consultant

Opencast | B Corp™; Glasgow; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

7% employer pension contribution

Share options

Discretionary bonus

25 days holiday

Life happens days

Wellbeing support

Professional development

Job summary

Opencast is a growing tech consultancy delivering user-centred services for government, healthcare and purpose-driven clients. As a Senior Consultant User Researcher, you will lead diverse research projects, apply best practice, and coach junior colleagues while liaising with stakeholders to shape impactful solutions.

Role involves on-site collaboration across the UK and supporting travel to client locations; eligibility for UK SC clearance is required and essential for progression.

Qualifications

• Planned user research using varied experience to ensure it is inclusive and impactful.
• Supported colleagues to plan and execute best practice user research.
• Collaborated with colleagues and stakeholders in research.
• Used evidence to persuade a project to adopt a user-centred approach.
• Guided the direction of a project to better serve users’ needs.
• Iterated and innovated user research approaches.

Responsibilities

• Lead and direct complex user research projects on client work.
• Apply best practice user research principles and coach juniors.
• Ensure alignment with quality, environmental and information security policies.

Skills

User research planning

Mentoring

Collaboration

Evidence-based decisions

Project guidance

Iterative research

Strategic thinking

Stakeholder management

Problem solving

Presentation to stakeholders

Facilitation / teamwork

Process improvement

Job description

Opencast is a growing tech consultancy delivering user-centred services for government, healthcare and purpose-driven clients. As a Senior Consultant User Researcher, you will lead diverse research projects, apply best practice, and coach junior colleagues while liaising with stakeholders to shape impactful solutions.

Role involves on-site collaboration across the UK and supporting travel to client locations; eligibility for UK SC clearance is required and essential for progression.