Impact-Driven Client Success Manager (Part-Time, Remote)

Wholegrain Digital; Greater London; Hybrid; GBP 40,000 - 43,000; Part time

Benefits offered by this job

Flexible working policy

Remote with London office access

Job summary

Wholegrain is seeking a part-time Client Success Manager to join our account management team. You will manage a portfolio of purpose-driven client accounts, typically moving through web design projects or strategic retainers, with a focus on building lasting relationships and delivering excellent service.

You will collaborate with our WordPress specialists and wider team to identify the best strategic path—whether it’s stability, growth, or renewal—while maintaining high attention to detail in

Qualifications

• Must have experience in account management and building lasting client relationships.
• Experience with purpose-driven organisations and multi-year partnerships is a plus.
• Excellent communication and attention to detail are essential.

Responsibilities

• Build and maintain strong client relationships across a portfolio of accounts.
• Identify growth opportunities and align with client objectives to drive value.
• Communicate clearly with clients and internal teams, managing expectations and timelines.
• Demonstrate financial awareness in budgeting, forecasting, and invoicing at the account level.
• Balance client needs with agency capabilities to protect and grow relationships.
• Contribute ideas for service enhancement and innovation within accounts.
• Support a culture of customer-centric delivery and process improvement.

Skills

Relationship building

Communication

Financial awareness

Growth strategy

Account management

WordPress

Tools

WordPress

Job description

Wholegrain is seeking a part-time Client Success Manager to join our account management team. You will manage a portfolio of purpose-driven client accounts, typically moving through web design projects or strategic retainers, with a focus on building lasting relationships and delivering excellent service.

You will collaborate with our WordPress specialists and wider team to identify the best strategic path—whether it’s stability, growth, or renewal—while maintaining high attention to detail in