Immediate-Start Visa Services Temp Customer Support Glasgow

JAM Recruitment Ltd; Glasgow; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Holiday pay accrual

Job summary

JAM Recruitment Ltd is seeking a Customer Service Representative for a Glasgow-based temporary role. The position involves processing visa applications and renewals, greeting customers, supporting completion and checking of applications, and collecting biometric data.

It requires a valid DBS check and a professional, patient demeanor in a busy public-facing environment. The role offers a 37.5-hour rotational schedule (8am-4pm five days or 8am-6pm four days) with holiday pay accrual and immediate

Qualifications

• Experience in customer-facing roles is essential.
• Must be able to remain calm and professional under pressure.
• DBS check is required as part of screening.

Responsibilities

• Manage processing of visa applications and renewals.
• Greet customers and assist with completion and checking of applications; obtain biometric data and other documents.
• Interact with applicants to provide a positive service and handle complaints diplomatically.

Skills

Customer-facing experience

Calm under pressure

Professional demeanor

Job description

JAM Recruitment Ltd is seeking a Customer Service Representative for a Glasgow-based temporary role. The position involves processing visa applications and renewals, greeting customers, supporting completion and checking of applications, and collecting biometric data.

It requires a valid DBS check and a professional, patient demeanor in a busy public-facing environment. The role offers a 37.5-hour rotational schedule (8am-4pm five days or 8am-6pm four days) with holiday pay accrual and immediate