Onsite Public Sector Customer Care Expert

Tp-8f723eaf; Glasgow; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Online recruitment process

28 days' holiday increasing to 30 days

Lifestyle Benefits programme

Refer & Earn Scheme

Mental Health Employee Assistance

Job summary

Tp-8f723eaf is seeking dedicated Customer Service Representatives to join our on-site team in Glasgow. You will handle a range of customer inquiries, assess cases with empathy, maintain confidentiality, and collaborate with relevant agencies to support vulnerable customers.

The role requires full-time hours (Mon-Fri, 08:00–18:00) with flexibility for shifts within this window, and BPSS screening is mandatory. A strong focus on accurate data handling and excellent communication is essential.

Qualifications

• Strong verbal and written skills with attention to detail.
• Ability to establish excellent customer relationships in a fast-paced environment.
• Can-do attitude and ability to interact with many people.
• Professional and emotional stability for consistent service.
• PC skills with proficiency across multiple systems.
• Good typing speed and ability to multitask.
• Ownership mindset with positivity and resilience.
• Adaptable to ever-evolving processes and change.

Responsibilities

• Conduct challenging but effective conversations with customers.
• Manage multiple cases simultaneously across types and stages.
• Own and manage a designated caseload.
• Ask follow-up questions to gather relevant evidence.
• Review information from multiple sources and assess contradictions.
• Engage with vulnerable individuals with empathy and high service standards.
• Collaborate with team and wider teams to support delivery outcomes.
• Plan and conduct robust interviews to gather information.

Skills

Verbal communication

Written communication

Customer relations

Typing speed

Multitasking

PC skills

Adaptability

Professionalism

Job description

Tp-8f723eaf is seeking dedicated Customer Service Representatives to join our on-site team in Glasgow. You will handle a range of customer inquiries, assess cases with empathy, maintain confidentiality, and collaborate with relevant agencies to support vulnerable customers.

The role requires full-time hours (Mon-Fri, 08:00–18:00) with flexibility for shifts within this window, and BPSS screening is mandatory. A strong focus on accurate data handling and excellent communication is essential.