Haematology Booking Clerk

South Warwickshire NHS Foundation Trust; Warwick; On-site; GBP 21,000 - 27,000; Full time

Job summary

The South Warwickshire NHS Foundation Trust is looking for a dedicated booking clerk for Haematology Services. You will manage patient appointments, process referrals, and provide exceptional administrative support within a respected Trust, enhancing patient care and collaboration. Ideal candidates should have strong communication skills and be able to thrive in a team environment under pressure.

Qualifications

• Excellent communication, customer service, and organisational skills.
• Ability to work well in a team and meet deadlines under pressure.

Responsibilities

• Manage clinic appointments and process referrals.
• Provide reception cover and handle queries.
• Support booking processes for consultants and staff.

Skills

Communication

Customer Service

Organisational Skills

Job description

We are looking for an excellent individual to join our team of booking clerks in Haematology Services. This post will mainly be based at the Rigby Unit at Stratford Hospital, with potential coverage at the Aylesford Unit at Warwick Hospital.

As part of the booking team, you will provide specialised, comprehensive, and confidential patient-centred clinical administration and booking services within Haematology. Your responsibilities will include managing clinic appointments, processing referrals, booking patient appointments, providing reception cover, and handling queries from patients and their carers both in person and via telephone/email.

This role is ideal for someone with excellent communication, customer service, and organisational skills, who works well in a team and can meet deadlines under pressure.

You will support the booking process for consultants, junior medical staff, and nursing staff, ensuring appointments are scheduled appropriately and patients are greeted and directed in line with their clinical schedules.

You will also assist in managing elective and emergency pathways, including Cancer services, Referral to Treatment Targets (RTT), and E-referrals. Additionally, you will support the delivery of a specialty-specific single point of access for patients and collaborate with other administrative team members within Cancer Services.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust has been rated as outstanding following our latest inspection, and we are recruiting new staff to help us improve further.

We provide services across Warwickshire and beyond, including hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa, and Shipston-on-Stour, as well as community services across the county. We are a progressive, expanding organisation committed to improving quality, integrating pathways, and enhancing productivity.

Our core value is: "Trusted to provide safe, effective, and compassionate care." Throughout the recruitment process, you will be asked to demonstrate how you embody these values and how they influence your work. Regardless of your role, whether patient-facing or not, these values underpin our work.

For further details or informal visits, please contact:

• Name: Kim Taylor
• Job Title: Office Manager
• Email: [e-mail]
• Telephone: [phone]

Alternatively, contact:

• Name: Toni Galloway
• Email: [e-mail]
• Telephone: [phone]