IM&T Operations Engineer

The Methodist Church in Britain; Stoke-on-Trent; Sur place; GBP 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Flexible working where possible

Agile working where relevant to the ro

Development packages to help staff’s潜潜

Résumé du poste

The University Hospitals of North Midlands NHS Trust is seeking an IM&T Operations Engineer to provide third line support for business-critical servers, storage and cloud platforms. You will act as the lead IT expert for deployment, configuration and security while guiding the service desk and implementing Trust standards.

In this role you will manage projects, advise on infrastructure choices, and research emerging technologies to keep services reliable for 7,000+ users and clinical systems.

Qualifications

• Degree level or equivalent IT experience.
• MCSE and/or MCSA or equivalent specialist IT training.

Responsabilités

• Provide authoritative IT advice and guidance to Trust staff.
• Act as lead IT expert for support, build, configuration and deployment of business-critical server, SAN and cloud technologies.
• Manage and resolve diverse and often complex technical issues.
• Own and close Business as Usual tickets escalated from the service desk.
• Investigate infrastructure problems escalated by the Desktop Team and restore lost IT services, especially clinical ones, as quickly as possible.
• Design, specify, install and configure new server, storage, network security and cloud technologies to Trust standard.
• Manage small to medium projects, give technical input to large ones, and direct and attend project meetings.
• Provide third line support for all Trust IM&T services and cascade specialist knowledge through training, documentation and Trust-wide procedures.
• Provide infrastructure consultancy across IM&T to ensure operational effectiveness and enhance systems in line with Trust and NHS Digital strategies.
• Research new and emerging technologies and assess their impact on existing or planned services.

Connaissances

Complex technical issues

Server and storage estate management

LAN/WAN networking knowledge

Analytical skills

Communication with users

Formation

Degree level or equivalent IT experience

MCSE and/or MCSA or equivalent specialist IT training

Outils

Windows Server 2008-2016

Linux

Unix

SAN/NAS storage technologies

Firewall devices

Description du poste

This IM&T Operations Engineer post sits in the IM&T service of University Hospitals of North Midlands NHS Trust, giving third line support for business-critical servers, storage and cloud platforms. Work centres on escalated infrastructure faults, especially those hitting clinical services, and on designing and configuring new server, storage, network security and cloud systems. The estate runs around the clock for over 7,000 online users, and the post manages small and medium projects.

What the job involves

• Provide authoritative IT advice and guidance to Trust staff
• Act as lead IT expert for support, build, configuration and deployment of business-critical server, SAN and cloud technologies
• Manage and resolve diverse and often complex technical issues
• Own and close Business as Usual tickets escalated from the service desk
• Investigate infrastructure problems escalated by the Desktop Team and restore lost IT services, especially clinical ones, as quickly as possible
• Ensure security, optimisation, availability, storage, backup and retrieval of Trust electronic data in line with IT Security Policy, GDPR, Data Protection Act and Freedom of Information Act
• Design, specify, install and configure new server, storage, network security and cloud technologies to Trust standard
• Manage small to medium projects, give technical input to large ones, and direct and attend project meetings
• Provide third line support for all Trust IM&T services and cascade specialist knowledge through training, documentation and Trust-wide procedures
• Provide infrastructure consultancy across IM&T to ensure operational effectiveness and enhance systems in line with Trust and NHS Digital strategies
• Research new and emerging technologies and assess their impact on existing or planned services

What's required

Qualifications

• Degree level or equivalent IT experience
• MCSE and/or MCSA or equivalent specialist IT training

Experience

• Building server systems from scratch, including clustered email, database and web servers, NAS and SAN
• Configuring server systems and network firewall devices to protect confidential data
• Installing and configuring servers from the ground up on Windows 2008 to 2016, Linux and Unix
• Supporting a mixed IT environment of servers, PCs, storage, network equipment and thin client
• Routine monitoring, maintenance and configuration of server and application software

Skills & knowledge

• Handling complex technical issues independently, researching online where needed
• Maintaining and repairing a server and storage estate worth over £1m serving 7,000+ users 24/7
• Understanding of how server and networking systems interact, including LAN, WAN and associated devices
• Backing up terabytes of critical patient data
• Analytical skills and logical problem solving
• Explaining technical issues in non-technical terms to users at all levels

Other

• Customer-focused IT service
• Planning projects to implement them on time
• Managing own time and priorities

Nice to have

• Adaptability to changing technologies
• Linux administration and support
• Training skills
• Experience of working within a mission critical IT service
• Familiarity with current computing technologies
• Configuration of all versions of Microsoft platforms
• Understanding of NHS working practices and standards
• Masters degree, vendor qualifications or professional IT qualifications, and willingness to study for specialist qualifications

What's offered

• Full-time, part-time or bank hours
• Flexible working wherever possible
• Agile working where relevant to the role
• Choice of working preferences selected on application
• Development packages to help staff fulfil their potential