IT Infrastructure Analyst

NHS Jobs; Manchester; On-site; GBP 31,000 - 37,000; Full time

Job summary

NHS Jobs in Manchester is seeking an IT Infrastructure Analyst to maintain and secure our UK-wide infrastructure across cloud and on‑prem environments. You will own technical services, drive improvements, and support cyber security initiatives with a roadmap for automation and AI adoption.

You will develop dashboards and reporting to support data-driven decisions, collaborate with clinical and IT teams, and participate in an on-call rota while traveling between offices and sites across the UK.

Qualifications

• Degree in Information Technology, Computer Science or equivalent practical experience.
• Proven experience supporting enterprise Microsoft infrastructure.
• Strong knowledge of Microsoft Azure, Microsoft 365 and Windows Server.
• Experience administering Microsoft Entra ID, Active Directory and Group Policy.
• Strong understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN and firewalls.
• Experience supporting Microsoft Intune and endpoint management.
• Experience in a cyber security-focused environment.
• Experience developing operational dashboards and technical reporting solutions.
• Experience with automation using PowerShell and/or Microsoft Power Platform.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and technical documentation skills.
• Proactive with ownership and delivery improvements; able to work with clinical and technical teams.
• Willingness to participate in an on-call rota and travel between UK offices/sites.

Responsibilities

• Maintain and support Microsoft 365, Azure, Windows Server and enterprise infrastructure.
• Administer Active Directory, Entra ID, Group Policy and identity services.
• Support Hyper-V, Azure Virtual Machines and virtual desktop environments.
• Maintain DNS, DHCP, certificate services, and enterprise storage.
• Monitor infrastructure performance, capacity and availability and implement improvements.
• Maintain infrastructure documentation, standards and procedures.
• Support Azure networking, storage, compute, backup and platform services.
• Manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.
• Support cloud migration, infrastructure modernization and technology refresh projects.
• Support LAN/WAN, WiFi, VPN and remote connectivity across locations.
• Maintain routers, switches, firewalls and network security appliances.
• Collaborate with providers and suppliers to resolve complex issues.
• Deliver cyber security strategy and monitor alerts/incidents.
• Produce reports on availability, performance, capacity and service health.
• Develop dashboards and reporting using Power BI/Mabric (Fabric) and other tools.
• Lead automation using PowerShell and AI technologies.
• Support governance of AI tools and security compliance (NHS/ISO).
• Drive innovation and automation to improve IT operations and processes.
• Provide technical leadership to IT Support Analysts and junior staff.

Skills

Enterprise IT infrastructure

Cyber security awareness

Network troubleshooting

Technical documentation

On-call readiness

Cross-team collaboration

Education

Degree in IT/CS

Tools

PowerShell

Microsoft Power Platform

Power BI

Microsoft Entra ID

Azure

Active Directory

Hyper-V

Job description

IT Infrastructure Analyst Manchester - with travel to offices and clinical sites across the UK 40 Hrs Salary up to £34,000 Per annum Participation in an on-call rota is required The IT Infrastructure Analyst is a senior technical role within the Technical Services team, responsible for maintaining, securing and continually improving Omnes Healthcare's IT infrastructure across cloud and on-premises environments. The successful candidate will take ownership of technical services, proactively identify risks and drive issues through to resolution, ensuring the availability, resilience, performance and security of critical business systems. Working closely with the Senior Technical Services, Service Operations, Clinical Systems, Digital and Project teams, the IT Infrastructure Analyst will deliver secure, scalable and high-performing technology solutions across the organisation. The role will also play an important part in the organisation's cyber security strategy, infrastructure roadmap, automation initiatives and adoption of AI technologies. The post holder will develop dashboards, reporting and operational insights to support data-driven decision making and continual service improvement.

Key Responsibilities

• Maintain and support Microsoft 365, Microsoft Azure, Windows Server and enterprise infrastructure.
• Administer Active Directory, Microsoft Entra ID, Group Policy and identity services.
• Support Hyper-V, Azure Virtual Machines and virtual desktop environments.
• Maintain DNS, DHCP, certificate services, file services and enterprise storage.
• Monitor infrastructure performance, capacity and availability and implement improvements where required.
• Maintain accurate infrastructure documentation, configuration records, standards and procedures.
• Support Microsoft Azure networking, storage, compute, backup and platform services.
• Manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive.
• Support cloud migration, infrastructure modernisation and technology refresh projects.
• Support LAN, WAN, WiFi, VPN and remote connectivity across multiple locations.
• Maintain and troubleshoot routers, switches, firewalls and network security appliances.
• Work with telecommunications providers and third-party suppliers to resolve complex infrastructure issues.
• Support the delivery of the organisation's cyber security strategy.
• Monitor security alerts and investigate cyber security incidents.
• Manage vulnerability remediation across servers, endpoints, cloud platforms and network infrastructure.
• Support Microsoft Defender, Microsoft Sentinel, Microsoft Intune and Microsoft Entra security capabilities.
• Implement and maintain security controls including Conditional Access, Multi-Factor Authentication, Privileged Identity Management and Zero Trust principles.
• Support Cyber Essentials Plus, ISO 27001, DSPT and NHS security compliance activities.
• Participate in penetration testing, security audits, incident response and root cause analysis.
• Promote cyber security awareness and best practice across the organisation.
• Drive innovation through automation, AI and modern technology solutions.
• Develop and maintain internal IT dashboards providing infrastructure, cyber security, service performance and operational metrics.
• Develop reporting solutions using Power BI, Microsoft Fabric and other enterprise reporting platforms.
• Build automation solutions using PowerShell, Microsoft Power Platform and AI technologies.
• Evaluate emerging technologies and AI capabilities and develop proof of concepts where appropriate.
• Support the adoption and governance of Microsoft Copilot, Azure AI Services and other approved AI technologies.
• Identify opportunities to improve IT operations and business processes through intelligent automation and AI.
• Monitor infrastructure health and proactively investigate alerts before they become service-affecting incidents.
• Produce reports covering system availability, performance, capacity and service health.
• Maintain enterprise backup and disaster recovery solutions and regularly test recovery procedures.
• Support business continuity planning and ensure critical systems meet agreed recovery objectives.
• Deliver infrastructure implementation, migration and upgrade projects.
• Support new site deployments, office relocations and technology refresh programmes.
• Provide third-line technical support for complex infrastructure incidents.
• Act as a technical escalation point for the Service Operations team.
• Maintain accurate infrastructure asset and configuration records.
• Support software licensing and hardware lifecycle management.
• Ensure infrastructure changes follow approved change management processes.
• Take ownership of infrastructure incidents, technical problems and improvement initiatives through to successful completion.
• Proactively identify technical risks, vulnerabilities, capacity issues and opportunities for improvement.
• Lead root cause analysis following major incidents and ensure corrective and preventative actions are implemented.
• Reduce technical debt through planned infrastructure improvements.
• Provide technical leadership and mentoring to IT Support Analysts and junior engineers.
• Build strong working relationships with suppliers and technology partners.
• Keep up to date with emerging technologies, industry trends and cyber security threats.
• Any other duties/responsibilities as delegated by the Technical Services Manager or Management Team to support the function and development of the service.

Role Requirements

• Degree in Information Technology, Computer Science or equivalent practical experience.
• Proven experience supporting enterprise Microsoft infrastructure.
• Strong knowledge of Microsoft Azure, Microsoft 365 and Windows Server.
• Experience administering Microsoft Entra ID, Active Directory and Group Policy.
• Strong understanding of enterprise networking, including TCP/IP, DNS, DHCP, VPN and firewalls.
• Experience supporting Microsoft Intune and endpoint management.
• Experience working within a cyber security-focused environment.
• Experience developing operational dashboards and technical reporting solutions.
• Experience with automation using PowerShell and/or Microsoft Power Platform.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and technical documentation skills.
• Proactive approach with the ability to take ownership and deliver improvements independently.
• Ability to work collaboratively with technical teams, clinical teams, suppliers and other stakeholders.
• Ability to work effectively under pressure and respond to critical incidents when required.
• Willingness to participate in an on-call rota.
• Flexibility to travel between company offices and clinical sites across the UK.

Desirable

• Microsoft Azure Administrator Associate certification.
• Microsoft security certifications such as AZ-500, SC-200 or SC-300.
• Experience with Microsoft Sentinel, Defender XDR, Qualys or Tenable.
• Experience with Microsoft Power BI, Microsoft Fabric and data visualisation.
• Experience with Microsoft Copilot, Azure AI Services or enterprise AI technologies.
• Knowledge of ITIL service management.

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