IT Support Analyst, Office Based

The Methodist Church in Britain; Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Birthday day off

Healthcare cash plan

Life insurance

Cycle to Work scheme

Salary sacrifice electric car scheme

NHS discount and support schemes

Employee assistance programme

Job summary

Omnes Healthcare Limited is seeking an IT Support Analyst to assist colleagues with hardware, software, networks and NHS systems such as TPP SystmOne, EMIS and ERS. The role is hybrid with rotating shifts between 7:30am and 8pm and on-call duties.

NHS experience and a relevant degree are essential. You will respond to queries, log incidents, support telecoms, install software, maintain backups and assist with IT infrastructure across sites, including medical device support.

Qualifications

• NHS experience is essential.
• Experience as IT Support Analyst or in a similar role.
• Hybrid role with rotating shifts and on-call duties.

Responsibilities

• Respond to user queries by phone, email and in person; resolve hardware, software and network faults.
• Monitor the incident management system; log, update incidents and escalate complex issues.
• Support telecoms systems and work with providers to resolve faults.
• Provide product support for NHS systems including TPP SystmOne, EMIS and ERS.
• Install, configure and update software applications and operating systems.
• Carry out routine maintenance, updates, patches and system backups; run security and compliance audits.
• Create and remove user accounts and manage password resets across systems.
• Assist with planning, implementing and maintaining IT infrastructure; monitor system health.
• Support setup of new sites; on-site support for medical devices and site surveys.
• Provide training and maintain user guides and documentation.
• Support IT admins during peak workloads; contribute to IT policies and keep records of issues.

Skills

IT knowledge

Troubleshooting

Communication

Customer focus

Education

Bachelor's degree in IT/CS

Tools

ITIL knowledge

Helpdesk software

Active Directory

Exchange

Job description

This IT Support Analyst post sits in the IT team at Omnes Healthcare Limited, which runs NHS primary and secondary care services. The work centres on helping colleagues with hardware, software, network and telecoms faults, supporting NHS systems such as TPP SystmOne, EMIS and ERS, and maintaining systems, audits and user accounts. The role is hybrid, on a rotating seven-day shift between 7:30am and 8pm with on-call duties. NHS experience and a relevant degree are both listed as essential.

What the job involves

• Respond to user queries by phone, email and in person, and resolve hardware, software and network faults
• Monitor the incident management system, log and update incidents, and escalation complex issues
• Support telecoms systems and work with telecom providers to resolve faults
• Provide product support for NHS systems including TPP SystmOne, EMIS and ERS
• Install, configure and update software applications and operating systems
• Carry out routine maintenance, updates, patches and system backups, and run security and compliance audits
• Create and remove user accounts and manage password resets across systems
• Assist with planning, implementing and maintaining IT infrastructure, and monitor system health
• Support set-up of new sites, including on-site support for medical devices such as ultrasound and echo machines, and site surveys
• Provide step-by-step guidance and training to users, and maintain user guides and documentation
• Support IT administrators during peak workloads
• Contribute to IT policies and procedures, and keep records of issues and resolutions

Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related field

Experience

• NHS experience
• Experience in the NHS or a similar healthcare environment
• Proven experience as an IT Support Analyst or in a similar role

Skills & knowledge

• Strong knowledge of computer systems, networks and software applications
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Customer-focused, with a commitment to high-quality support

Other

• Willingness to work rotating shifts between 7:30am and 8pm, seven days a week
• Participation in an on-call rotation for after-hours support
• Willingness to travel to remote offices when needed

Nice to have

• Familiarity with ITIL best practices
• Experience with helpdesk and ticketing systemsCertifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST)
• Familiarity with Active Directory, Exchange and other enterprise technologies

What’s offered

• 25 days holiday plus bank holidays
• An extra day off for your birthday
• Healthcare cash plan
• Life insurance
• Cycle to Work scheme
• Salary sacrifice electric car scheme
• NHS discount and support schemes
• Employee assistance programme