IM&T Operations Engineer

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 65,000 - 90,000; Full time

Job summary

University Hospitals of North Midlands NHS Trust is seeking an experienced IT professional to lead and manage core infrastructure services in Stoke-on-Trent. The post holder will own the resolution of complex technical issues and provide expert guidance to Trust staff, focusing on server, SAN and Cloud environments.

The role includes ensuring security, availability and data protection in line with Trust policies and NHS regulations, plus involvement in project delivery and infrastructure

Qualifications

• Own and close out BAU IT support tickets escalated from the service desk quickly.
• Lead on support, build, configuration and deployment of the Trust's server, SAN and Cloud technologies.

Responsibilities

• Provide authoritative IT professional advice and guidance to Trust staff.
• Investigate escalated infrastructure problems to minimise downtime, especially for clinical services.
• Ensure security, availability, storage, backup and retrieval of Trust data in line with IT Security Policy and GDPR/FOI.

Skills

IT infrastructure

Server & SAN admin

Cloud technologies

IT security & data protection

Project coordination

Job description

• Provide authoritative IT professional advice & guidance to Trust staff
• Be a lead IT expert with regards to the support, build, configuration & deployment of the Trust's business critical server, storage area network (SAN) & Cloud technologies
• Manage & resolve diverse & at most times complex technical issues
• To own & close out Business as Usual supports tickets escalated from the service desk quickly & efficiently.
• To investigate infrastructure problems that have been escalated by second level support staff (Desktop Team) & after analysing the impact on the Trust users, take the necessary steps to ensure that all loss of IT services especially those of a clinical nature, are resolved within as short a time span as possible.
• Be responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the Trusts electronic data in line with the IT Security Policy, the General Data Protection Regulations, Data Protection Act & the Freedom of Information Act.
• Manage the design, specification, installation & configuration of new server, storage. network security and Cloud technologies to the Trust standard
• Direct, attend & participate in project meetings & related activities & play a role in ensuring that infrastructure aspects of projects are actively managed

The post holder will have responsibility for the Trusts business critical server, storage area network (SAN) infrastructure and Cloud technologies for the University Hospitals of North Midlands. Using their extensive knowledge of IT systems to deliver a third line of support for all Trust IM&T Services and to cascade high level specialist technical knowledge and advice to a wide range of people at all levels within the Trust in the form of training, documentation and Trust wide procedures. The post holder will provide infrastructure consultancy services as needed across all areas of IM&T to ensure operational effectiveness of systems, and to enhance systems in line with the needs set out in the Trusts IM&T and NHS Digital strategies, ensuring that adequate security and safeguards for Trust information and infrastructure are in place at all times. There is a responsibility to perform research into new and upcoming technologies in order to determine their impact or possible enhancement of planned or existing IT Services. The post holder will manage small to medium sized projects and provide technical input to large scale IT projects.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

For further details / informal visits contact: Name: Mohammed Waeed Job title: Infrastructure Manager Email address: [e-mail]