ILM Development Adviser

Knowsley Council; Knowsley; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Knowsley Council is seeking a role focused on delivering high-quality information, advice, and guidance to residents pursuing training and employment opportunities. You will work closely with local employers and council services to align workforce skills with employer needs and to support economic growth.

The role emphasizes excellent customer service across employment programs, with flexibility around working patterns and an expectation to attend the work base at least two days per week.

Qualifications

• Experience delivering high-quality information, advice, and guidance to the public.
• Ability to work with local employers and partners to align skills with needs.
• Strong commitment to inclusive, fair, and professional service delivery.

Responsibilities

• Deliver information, advice, and guidance to Knowsley residents seeking training and employment opportunities.
• Collaborate with local employers, partners, and council services to align workforce skills with employer needs.
• Support employment initiatives and ensure high customer service standards across programs.

Skills

Customer service excellence

Stakeholder engagement

Communication skills

Job description

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

As a key member of the Knowsley Works Service, you will deliver high-quality information, advice, and guidance to Knowsley residents seeking training and employment opportunities. The role involves working collaboratively with local employers, partners, and council services to align workforce skills with employer needs, supporting economic growth and improved outcomes for residents.

The position is central to ensuring excellent customer service and the effective delivery of employment initiatives in line with the Knowsley Works Service Plan. This includes maintaining high standards of customer care, professionalism, and service delivery across all employment programmes.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home. There is a requirement for you to attend your work base at least 2 day's per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

Curious about how much a pension with Knowsley Council could be worth? Take a look at this public sector pension calculator to find out

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Tammy Hunter - [e-mail] / Tel: [phone]

Joanne Goodall - [e-mail] / Tel: [phone]

Debbie Hall - [e-mail] / Tel: [phone]