Assistant Revenues & Benefits Officer

Knowsley Metropolitan Borough Council; Knowsley; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

26 days annual leave

Job summary

Knowsley Metropolitan Borough Council is recruiting an Assistant Revenues & Benefits Officer to support the Council Tax and Business Rates teams. The role involves processing customer accounts, updating records, and handling enquiries with a focus on accurate information and excellent service.

You will assist with discounts, reliefs and exemptions and support debt recovery processes. The position offers hybrid working and a generous benefits package, with formal training provided.

Qualifications

• Experience in administrative or customer service environments.
• Clear, professional communication, written and verbal.

Responsibilities

• Support day-to-day delivery of the Revenues service.
• Process customer accounts and update records.
• Assist with awarding discounts, reliefs and exemptions; support recovery processes.
• Deal with customer enquiries and provide clear advice.

Skills

Administrative experience

Customer service

Communication skills

Teamwork

Organised

Problem solving

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: Yes
• Closing Date: 20/09/2026 at 23:59
• Reference: CVP 0698

Knowsley Council is an award winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024. Come join us and be part of our success.

Here at Knowsley Council, we are committed to making Knowsley a place that is vibrant and thriving, and want you to help us make Knowsley a great place to work, visit and live in.

We currently have a position available within our Revenues team and are looking for a motivated and enthusiastic Assistant Revenues & Benefits Officer to support our Council Tax and Business Rates teams.

You will support the day-to-day delivery of the Revenues service. This will include processing customer accounts, update records and helping ensure information is accurate and up to date. You will deal with customer enquiries, provide clear advice and resolve queries where possible. You will also assist with awarding discounts, reliefs and exemptions, as well as supporting recovery processes.

So, who are we looking for?

You will have experience working in an administrative or customer service environment and be confident dealing with a range of customer enquiries. You’ll understand the importance of providing a good customer experience and be able to communicate clearly and professionally, both written and verbally.

You’ll be organised, able to manage your workload and work both as part of a team and on your own initiative, with a flexible approach to teamwork and supporting colleagues. A positive attitude and willingness to learn is key.

Previous experience in Revenues is desirable, but notessential as full training will be provided.

Knowsley Council is an equal opportunities employer. We offer a generous benefits package including access to the Local Government Pension Scheme, a minimum of 26 days leave per annum, and hybrid working.

For an informal discussion about this opportunity please contact Lisa Shields-Davey, Team manager by email ([e-mail]) or by phone [phone].

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least one day per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals fromBlack and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Closing Date: 20 September 2026 23:59