IGH Customer Manager

JR United Kingdom; Shrewsbury; Hybrid; GBP 45,000 - 65,000; Part time

Job summary

A leading consultancy firm is seeking an IGH Customer Manager to lead transformation projects across various sectors. The role focuses on delivering optimal customer outcomes through effective project management, team development, and building strong client relationships. The ideal candidate has proven experience in consulting, customer experience technology, and change management.

Benefits

Agile working options

Part-time roles with flexible hours

Secondment opportunities

Day off on your birthday

Open discussions about career development

Qualifications

• Proven success in delivering complex programmes focused on customer outcomes.
• Experience in designing and implementing customer-centric change programmes.
• Experience in customer research and translating findings into strategies.

Responsibilities

• Delivering customer transformation projects across sectors.
• Leading teams and engaging with clients regularly.
• Coaching and developing team members in a matrix environment.

Skills

Project Management

Customer Experience

Consulting Methodologies

Transformation Programmes

Change Management

Stakeholder Management

Education

Bachelor's degree or equivalent

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in terms of how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. Our ‘Our Deal’ initiative offers rewards such as secondment opportunities, preferential banking services, a day off on your birthday, and open discussions about your career development.

While client-facing professionals may need to travel regularly and be based at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible hours, including options like annualized hours, early or late starts, shorter working days, etc. We are happy to discuss your requirements and our flexible arrangements in detail, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare (IGH) sectors as a Senior Consultant (Manager).
• Spending 80-90% of your time working with clients and colleagues, leading teams or collaborating within larger teams depending on the engagement.
• Contributing to practice development by leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of wider capabilities across Strategy, Insight, and Technology deployment, especially related to enabling technology and customer agendas.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development as an emerging leader.

What will you need to do it?

• Proven success in delivering complex programmes focused on customer and citizen outcomes.
• Experience in using and refining structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer, or change manager.
• Experience in designing and implementing customer-centric change programmes, leading workstreams or key initiatives.
• Experience in customer and digital maturity assessments, customer research, and translating research into strategy, service design, or technical deployment plans.
• Understanding of digital, data, and technology roles in improving customer experiences for case management, contact, and front-office interactions.
• Experience in sectors such as Infrastructure, Transport, Central Government, Local Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites across the UK, we offer office work, remote work, flexible hours, and part-time options. If you require flexibility, please discuss this with our team.

Find out more:

• Consulting at KPMG
• Women in Tech programme
• Disability confidence support

For additional support in applying, visit the links above. Tips for interview, our values, competencies, locations, and FAQ are available on our website.