IGH Customer Manager

JR United Kingdom; Exeter; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

KPMG is hiring an IGH Customer Manager to deliver customer transformation projects in sectors such as Infrastructure and Healthcare. You will lead teams, manage relationships, and employ your expertise in customer experience. Flexible working options and training support you in your career ambitions.

Benefits

Secondment opportunities

Preferential banking services

A day off on your birthday

Open conversations about career development

Flexible hours and part-time options

Qualifications

• Proven track record of successful delivery in complex programmes.
• Experience in structured consulting methodologies.
• Knowledge of digital and data in customer experience management.

Responsibilities

• Deliver customer transformation projects across various sectors.
• Lead teams and manage client relationships in a consulting environment.
• Contribute to practice development and internal initiatives.

Skills

Customer Experience

Project Management

Consulting Methodologies

Stakeholder Management

Digital Strategy

Job description

Social network you want to login/join with:

Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you reach your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. Benefits include secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While client-facing roles may require regular travel and time at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles, flexible hours, and other arrangements which we can discuss further during recruitment.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of a larger team.
• Contributing to practice development and leading internal initiatives to build expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology deployment, strategy, and insights to deliver client outcomes.
• Building client relationships, managing teams, and focusing on personal and team development.

What will you need to do it?

• Proven track record of successful delivery within complex programmes focused on customer/citizen outcomes.
• Experience in structured consulting methodologies and implementing customer experience technology solutions.
• Experience in designing and implementing customer-centric change programmes.
• Knowledge of digital, data, and technology in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or wider roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Locations:

Core hubs include:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites across the UK, we offer office work, remote work, flexible hours, and part-time options. Discuss your needs with our team.

More information:

• Consulting divisions and specialisms: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Women in Tech programme: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/