General Services Manager

Sodexo; Chilton; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Wellbeing platform

Employee assistance

24/7 GP

Sodexo Discounts

Pension plan

Learning & development

Bike to work

Enhanced benefits

Job summary

Sodexo is seeking a skilled Facilities Manager to lead integrated FM services on-site. You will develop and support a large, diverse team, act as the primary client contact, and drive excellence across catering, cleaning, security and workplace services.

You’ll own budgets, monitor performance via audits and KPIs, and ensure compliance with health, safety, and quality standards while delivering exceptional service and value to clients and employees.

Qualifications

• Leadership of large diverse teams
• Experience in facilities management or hospitality or multi-service operations
• Proven budget and cost-control experience
• Strong communication and stakeholder management skills

Responsibilities

• Lead the delivery of integrated facilities management services across the site
• Inspire, develop, and support a diverse team to achieve high performance
• Build relationships with clients and stakeholders as main point of contact
• Manage multiple services including catering, cleaning, security, and workplace services
• Take ownership of budgets, costs, and profitability
• Champion health, safety, and compliance to meet standards
• Monitor performance via audits, KPIs, and feedback, driving improvements
• Recruit, onboard, train, and manage team performance
• Identify opportunities to grow the business and strengthen client partnerships
• Collaborate with department managers for seamless day-to-day operations
• Promote continuous improvement and exceptional customer service
• Ensure efficient site operations and outstanding client experiences

Skills

Leadership

Financial acumen

Communication

People management

Stakeholder management

Strategic thinking

Tools

Microsoft Office

FM software

Job description

• Lead the delivery of integrated facilities management services, ensuring exceptional service standards across the site.
• Inspire, develop, and support a diverse team, creating a positive, high-performing culture where everyone can thrive.
• Build strong relationships with clients and stakeholders, acting as the main point of contact and ensuring their expectations are consistently exceeded.
• Drive operational excellence by managing multiple services, including catering, cleaning, security, and workplace services.
• Take ownership of financial performance, managing budgets, controlling costs, and identifying opportunities to improve profitability.
• Champion health, safety, food safety, and compliance, ensuring all statutory and company standards are met.
• Monitor service performance through audits, KPIs, and customer feedback, implementing improvements where needed.
• Lead recruitment, onboarding, training, and performance management, helping your team develop and reach their full potential.
• Identify opportunities to grow the business, improve services, and strengthen long-term client partnerships.
• Work collaboratively with department managers to ensure seamless day-to-day operations across the site.
• Promote a culture of continuous improvement, innovation, and exceptional customer service.
• Ensure the site operates efficiently while delivering outstanding experiences for clients, customers, and colleagues.
  Previous management experience within facilities management, hospitality, catering, or a multi-service operational environment.
• A proven ability to lead, motivate, and develop large, diverse teams.
• Strong commercial and financial awareness, with experience managing budgets, costs, and operational performance.
• Excellent communication and relationship-building skills, with the confidence to engage with clients, stakeholders, and colleagues at all levels.
• A customer-focused mindset with a passion for delivering exceptional service.
• Experience managing compliance, health & safety, audits, and quality standards within a regulated environment.
• Strong organisational skills with the ability to prioritise workloads and manage multiple services simultaneously.
• A proactive, solutions-focused approach with the ability to make decisions and resolve operational challenges effectively.
• Confidence using Microsoft Office and operational management systems.
• An IOSH qualification and Food Safety Level 3 are desirable.
• A flexible, hands-on leader who leads by example and is committed to driving continuous improvement.
  At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.
  Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.