ICT Technician

Oasis Community Learning; Immingham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Oasis Community Learning is seeking a motivated Cluster Technician to provide frontline IT support across Scunthorpe, Immingham and Grimsby academies. You’ll troubleshoot issues, deploy devices and help staff and students get the most from technology.

The role offers hands-on experience, travel between sites, and ongoing development within a supportive IT team. Prior IT support experience is welcome but not essential; enthusiasm and a customer‑focussed approach are valued.

Qualifications

• Passion for technology and a desire to develop an ICT career.
• Enjoy troubleshooting and solving practical problems.
• Excellent customer service and communication skills.
• Ability to prioritise workloads and work independently or in a team.
• Willingness to travel between academy sites.
• Commitment to safeguarding and student welfare.

Responsibilities

• Provide desktop, classroom and deskside technical support to staff and students.
• Install, configure and maintain laptops and peripheral devices.
• Support Windows 11 and educational applications.
• Assist with network maintenance and wireless infrastructure.
• Manage and resolve support requests via the Oasis service desk.
• Assist with deployment of new technologies and digital projects.
• Keep ICT asset records and documentation up to date.
• Ensure safeguarding and security software stays up to date.
• Deliver excellent customer service and build relationships across sites.
• Regular travel between academies within the cluster.

Skills

Desktop support

Classroom tech

Deskside support

Windows 11

Customer service

Teamwork

Tools

Service desk software

ICT asset management

Laptops & devices

Job description

Location: North East Cluster (Scunthorpe, Immingham and Grimsby)

Contract: Full Time, 37 hours per week, 52 weeks per year

Launch Your IT Career with Oasis Community Learning

Are you passionate about technology and looking to develop your career in IT? Do you enjoy solving problems, helping people and learning new skills?

At Oasis Community Learning, we believe technology plays a vital role in creating exceptional learning environments where every young person can thrive. We are looking for a motivated and customer-focused Cluster Technician to join our North East IT team, supporting our academies across Scunthorpe, Immingham and Grimsby.

This is an excellent opportunity for someone looking to build on existing IT knowledge and gain hands‑on experience in a diverse and rewarding role. You'll work alongside experienced colleagues, receive ongoing development opportunities and play a key part in supporting the digital technology that underpins teaching, learning and school operations.

About The Role

As a Cluster Technician, you'll provide frontline IT support across multiple academy sites, helping staff and students make the most of their technology every day. No two days are the same, with responsibilities ranging from troubleshooting issues and deploying new devices to supporting networks, safeguarding systems and technology projects.

Key Responsibilities Include

• Providing desktop, classroom and deskside technical support to staff and students.
• Installing, configuring and maintaining laptops, desktops, iPads and peripheral devices.
• Supporting Windows 11 and a range of educational applications and technologies.
• Assisting with the maintenance and monitoring of networks, wireless infrastructure and server environments.
• Managing and resolving support requests through the Oasis service management system.
• Supporting the deployment of new technologies and digital improvement projects.
• Maintaining accurate ICT asset records and technical documentation.
• Ensuring safeguarding and security software remains operational and up to date.
• Delivering excellent customer service and building positive relationships across multiple academy sites.
• Regular travel between academies within the cluster will be required.

About You

We're looking for someone who:

• Has a genuine interest in technology and developing a career within ICT.
• Enjoys troubleshooting and finding practical solutions to technical problems.
• Has excellent customer service and communication skills.
• Can prioritise workloads and work effectively both independently and as part of a team.
• Is proactive, organised and keen to learn.
• Can build positive relationships with colleagues and young people.
• Shares our commitment to safeguarding and supporting children and young people.

Is willing to travel regularly between academy sites.

Previous experience in an IT support environment would be beneficial but is not essential. We're equally interested in candidates who can demonstrate enthusiasm, transferable skills and a willingness to learn.

Why Join Oasis?

Working for Oasis means becoming part of a national family of academies united by a shared commitment to transforming lives and strengthening communities. We invest in our people through ongoing professional development, collaborative working and opportunities to grow your career within one of the UK's leading academy trusts.

Our ethos is rooted in inclusion, compassion and aspiration, ensuring that every colleague can make a meaningful contribution while being supported to achieve their full potential.

Please note: Oasis Community Learning does not accept unsolicited CVs or speculative introductions from recruitment agencies. We work strictly with agencies on our Preferred Supplier List (PSL), and any CVs submitted outside of this agreement will not be liable for an introduction fee.

Please note: Oasis Community Learning does not accept unsolicited CVs or speculative introductions from recruitment agencies. We work strictly with agencies on our Preferred Supplier List (PSL), and any CVs submitted outside of this agreement will not be liable to an introduction fee.

Oasis Community Learning is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All appointments will be subject to an enhanced DBS check and receipt of a fully supportive reference.

We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.