IT Technician

OASIS COMMUNITY LEARNING; Bristol; On-site; GBP 24,000 - 35,000; Full time

Benefits offered by this job

26 days holiday increase to 31

Health and dental cover

Local Government pension scheme

3x annual salary life cover

Job summary

Oasis Community Learning in Bristol is looking for an IT Technician to support local ICT systems and enhance the teaching experience. As part of a dedicated team, you'll ensure seamless tech operations, troubleshoot issues, and provide training to staff.

This role offers excellent opportunities for professional growth, including a generous holiday allowance, lifestyle benefits, and a commitment to your ongoing development in IT skills.

Qualifications

• Outstanding customer service skills are essential.
• Exceptional communication skills with colleagues.
• Proactive and self-motivated individual required.
• Ability to solve problems quickly and efficiently.
• Must manage changing priorities effectively.

Responsibilities

• Ensure local ICT systems are operational for teaching.
• Diagnose and resolve technical errors promptly.
• Serve as the go-to tech support on-site.
• Train local colleagues on IT usage as needed.

Skills

Customer service skills

Communication skills

Problem-solving skills

Self-motivated

Proactivity

Job description

Do you want to develop an exciting career in IT services?

Are you looking for a role with extensive progression opportunities?

Do you want to work for an organisation that make a difference to the lives of 32,000 students a year? Look no further!

What makes us special?

• Oasis works in communities that tend to experience multiple disadvantages in relation to their peers – one of which is access to technology. We're a key delivery partner of Oasis Horizons – the provision of iPads to all students. Providing iPads for everyone is no mean feat but is something we’re incredibly proud to be part of.
• With over 100 dedicated IT professionals covering a range of specialisms, Oasis IT Services operate sector (and beyond!) leading provisions – joining us in an IT Technician role opens your opportunities up like no other
• Our IT solutions are dynamic, robust and forward thinking – no getting left behind here
• Every team member is dedicated to providing the very best service possible – our work directly enables fantastic Oasis teachers across the country to deliver exceptional education to all students, and this is your chance to become part of it

Our offer to you

• A true commitment to your continuous professional development – we offer exceptional opportunities to develop your skills, knowledge and technical expertise, empowering to take charge of your career in IT
• A generous holiday allowance – 26 days, rising to 31 days with continuous service. This is in addition to 8 bank holidays per year plus personal leave for exciting life events such as moving house or getting married.
• Lifestyle benefits built to suit you – discounts on everything to gym memberships to food shopping, plus access to health and dental cover
• Excellent Local Government pension scheme, plus 3x annual salary life cover when enrolled

We’re looking for someone who…

• Has outstanding customer service skills
• Is an exceptional communicator with all colleagues
• Is driven, proactive and self-motivated
• Demonstrates excellent problem‑solving skills, with the ability to identify and act upon solutions in a swift timeframe
• Has the ability to manage changing priorities in a dynamic environment – reprioritising as needed whilst maintaining top quality customer service
• Is willing to travel to academies within your local cluster, providing support both in person and remotely where required

Your day to day will look like

• Ensuring the local ICT systems are running smoothly to facilitate excellent teaching and learning in Oasis academies
• Detecting, diagnosing and resolving errors
• Being the go-to for on site tech support for all manner of day-to-day issues as they arise
• Providing training and upskilling of local academy based colleagues on their use of IT where required