ICT Technician

The Elton High School; Bury; On-site; GBP 23,000 - 26,000; Full time

Job summary

The Elton High School is seeking a committed ICT Technician to join their team. This role involves providing first and second line support for various IT systems and ensuring high-quality customer service to staff and students. With a focus on well-being and continuous professional development, this opportunity promises to contribute significantly to the school's future. Interested applicants should be proactive and ensure a focus on safeguarding and student welfare.

Benefits

Proactive staff well-being initiatives

Half termly Golden Week

Annual Well-being Day

Qualifications

• Experience in monitoring helpdesk tickets.
• Knowledge of network infrastructure.
• Ability to provide excellent customer service.

Responsibilities

• Monitor helpdesk job tickets and resolve issues.
• Provide support for desktops, laptops, network devices, and server.
• Maintain user accounts on the local network.

Skills

Customer Focus

First Line Support

Second Line Support

Network Management

Education

Relevant IT Qualification

Tools

Active Directory

Microsoft Office 365

Google Services

Job description

Term Time Only +10 days; 37 Hours Per Week

Grade 7, Points 1 to 11 (Currently £25,584 to £27,269 Full Time Equivalent – Actual Salary £23,551 to £25,102) Grading Pending Job Evaluation and Annual Inflation Increase

Governors of this popular, successful and oversubscribed 11-16 High School are seeking to appoint a committed, motivated and enthusiastic ICT technician to join our team. The job description has been updated following retirement of the long-standing previous post holder. The salary grading is therefore pending job evaluation. The successful applicant will be employed to work 37 hours per week (term time only, plus 10 additional days during holiday periods).

At Elton, we have an ICT Managed Service with Abtec. They manage our network infrastructure and high level ICT monitoring. The ICT Technician post will be fully supported by Abtec. All ICT Issues are reported through a helpdesk environment and the day to day jobs will be allocated to the post holder.

Duties will include monitoring the helpdesk job tickets; first and second line support for all network connected hardware and software including desktops, laptops, Wi-Fi, switches, routers, firewalls, servers, phone system and other IT peripherals; maintaining new and existing accounts on the school’s local network through Active Directory, Group Policy, Office 365 and Google; and delivering an outstanding IT service that is highly customer focused to both staff and students.

The Elton High School is a significantly oversubscribed school with a tradition of excellence. Our most recent Ofsted inspection (February 2022) reiterated the strengths that had been confirmed in the previous report (2017) and are firmly embedded across our school. The inspection team noted that ‘pupils are proud to attend’ Elton with an established culture of ‘high aspirations for what pupils can achieve’. Our students achieve well, with inspectors being particularly impressed with the climate for learning and behaviour of our students – their ‘positive behaviour at all times is characteristic of the respectful culture of this school [and] their positive conduct reflects leaders’ high standards’.

The success of our school is built on the expertise of our high-quality staff. We have a strong system of staff training in place aimed at developing the very best practice, moreover we have a constant focus on ensuring that all of our team feel supported to give of their best and to have a work life balance. We pride ourselves on taking a proactive approach to promoting the well-being of everyone in our school community and consistently review opportunities to further promote staff well-being. Initiatives include a half termly Golden Week (no meetings scheduled) and an annual Well-being Day for every member of staff.

This is a fantastic opportunity for a talented and suitably experienced candidate to contribute to our next steps in pushing Elton to realise its potential as one of the very best schools in the Greater Manchester area. The school has excellent transport links with the M60, M61, M62 and M66 Motorways crisscrossing the area plus the Metrolink Light Rapid Transit system with a fast and frequent service from Bury centre through Manchester city centre to East Didsbury.

This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Appointment is subject to a satisfactory enhanced disclosure from the DBS. Please note that, in line with Keeping Children Safe in Education 2022, an online search will be carried out as part of our due diligence on shortlisted candidates.

Further information can be provided by our Assistant Headteacher (ICT Lead), Mr Daley Thompson, via [e-mail] . Please visit our website for further details and to download an application pack.

Closing date: 10.00am on Monday 30 June 2025.