ICT Technical & Infrastructure Manager

St Albans City & District Council; Redbourn; Hybrid; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working options

Staff Parking Permit

Reimbursement of professional fees

Comprehensive development and training

Job summary

St Albans City & District Council is seeking an experienced ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical services. The role requires strong technical knowledge, strategic vision and the ability to manage cross‑functional teams.

You will oversee ICT infrastructure, security, resilience, and service delivery, while managing contracts, budgets and suppliers to ensure value for money and alignment with the

Qualifications

• A degree-level qualification, preferably in IT, or equivalent professional experience.
• Significant experience managing ICT infrastructure, technical operations, and service delivery.
• Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage, and ICT architecture.
• Good knowledge of cyber security, data protection, compliance, and operational resilience.
• Experience leading teams, managing suppliers, budgets and technology projects.
• A customer-focused, collaborative approach with the ability to work effectively with stakeholders at all levels.

Responsibilities

• Leading the development, security, and resilience of ICT infrastructure, systems, telephony, and technical services.
• Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services.
• Ensuring core Infrastructure systems are available, secure and aligned to business needs.
• Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money.
• Supporting the delivery of the Council’s ICT and Digital Strategy, including technical roadmaps and service improvements.
• Maintaining strong cyber security, compliance, backup, disaster recovery, and operational risk arrangements.

Skills

Leadership

Communication skills

Stakeholder management

Customer-focused

Education

Degree-level qualification in IT or equivalent

Tools

Microsoft 365

SharePoint

Teams

Servers

Networking

Job description

£65,281 - £70,428 inclusive annual salary + Local Government Pension Scheme

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Permanent, full-time (37 hours pw)

Flexible working options (including hybrid)

Job Ref: P2042

About The Role

We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services.

Key responsibilities include:

• Leading the development, security, and resilience of ICT infrastructure, systems, telephony, and technical services.
• Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services.
• Ensuring core Infrastructure systems are available, secure and aligned to business needs.
• Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money.
• Supporting the delivery of the Council’s ICT and Digital Strategy, including technical roadmaps and service improvements.
• Maintaining strong cyber security, compliance, backup, disaster recovery, and operational risk arrangements.

About You

We are seeking a confident ICT leader with strong technical knowledge, excellent communication skills, and a commitment to delivering secure, modern and reliable services.

You will have:

• A degree-level qualification, preferably in IT, or equivalent professional experience.
• Significant experience managing ICT infrastructure, technical operations, and service delivery.
• Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage, and ICT architecture.
• Good knowledge of cyber security, data protection, compliance, and operational resilience.
• Experience leading teams, managing suppliers, budgets and technology projects.
• A customer-focused, collaborative approach with the ability to work effectively with stakeholders at all levels.

Join us to make a positive impact in our community by putting sustainability at the heart of everything we do, while living our values of trust, care, collaboration, confidence and customer focus.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 30.5 days basic annual leave (increasing with service) + bank holidays.
• Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.

Safeguarding

This post is subject to a Basic Disclosure Check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 7th August 2026

Interviews are scheduled for w/c: to be confirmed

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

You may have experience of the following: IT Infrastructure Manager, ICT Manager, Technology Infrastructure Lead, Systems Manager, IT Operations Manager, Infrastructure Operations Director, Technical Services Manager, IT Service Delivery Manager, Systems Operations Manager, Technology Operations Manager