ICT Technical & Infrastructure Manager

CBT Clinics Ltd; St Albans; Hybrid; GBP 65,281 - 70,428; Full time

Benefits offered by this job

Flexible working

LGPS (Local Government Pension Scheme)

Fees reimbursement for professional

Training and development

Gym discounts

Job summary

St Albans District Council is seeking an experienced ICT Technical & Infrastructure Manager to lead delivery, development and security of the Council's ICT infrastructure and technical support services. You will oversee infrastructure, service desk, supplier management and budgets to deliver value for money.

The role requires strong leadership, excellent communication, and a customer-focused approach to delivering secure, modern and reliable services. Hybrid working is available.

Qualifications

• Degree-level qualification in IT or equivalent professional experience.
• Significant experience managing ICT infrastructure, technical operations and service delivery.
• Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage and ICT architecture.
• Good knowledge of cyber security, data protection, compliance and operational resilience.
• Experience leading teams, managing suppliers, budgets and technology projects.

Responsibilities

• Lead the development, security and resilience of ICT infrastructure, systems, telephony and technical services.
• Manage and develop the Service Desk and Technical Support teams to deliver high-quality, customer-focused services.
• Ensure core infrastructure systems are available, secure and aligned to business needs.
• Manage ICT contracts, suppliers, procurement, budgets and resources to deliver value for money.
• Support the delivery of the Council’s ICT and Digital Strategy, including technical roadmaps and service improvements.
• Maintain strong cyber security, compliance, backup, disaster recovery and operational risk arrangements.

Skills

Microsoft 365

SharePoint

Teams

Servers

Networking

Storage

ICT architecture

Education

Bachelor's degree in IT or equivalent

Job description

£65,281-£70,428 inclusive annual salary +Local Government Pension Scheme

Flexible working options (including hybrid)

Job Ref: P2042

About the role

We are looking for an experienced and forward-thinking ICT Technical & Infrastructure Manager to lead the delivery, development and security of the Council's ICT infrastructure and technical support services.

Key responsibilities include:

• Leading the development, security, and resilience of ICT infrastructure, systems, telephony, and technical services.
• Managing and developing the Service Desk and Technical Support teams to deliver high-quality, customer-focused services.
• Ensuring core Infrastructure systems are available, secure and aligned to business needs.
• Managing ICT contracts, suppliers, procurement, budgets, and resources to deliver value for money.
• Supporting the delivery of the Council’s ICT and Digital Strategy, including technical roadmaps and service improvements.
• Maintaining strong cyber security, compliance, backup, disaster recovery, and operational risk arrangements.

About you

We are seeking a confident ICT leader with strong technical knowledge, excellent communication skills, and a commitment to delivering secure, modern and reliable services.

You will have:

• A degree-level qualification, preferably in IT, or equivalent professional experience.
• Significant experience managing ICT infrastructure, technical operations, and service delivery.
• Strong knowledge of Microsoft 365, SharePoint, Teams, servers, networking, storage, and ICT architecture.
• Good knowledge of cyber security, data protection, compliance, and operational resilience.
• Experience leading teams, managing suppliers, budgets and technology projects.
• A customer-focused, collaborative approach with the ability to work effectively with stakeholders at all levels.

Join us to make a positive impact in our community by putting sustainability at the heart of everything we do, while living our values of trust, care, collaboration, confidence and customer focus.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas.Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it isa great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 30.5 days basic annual leave (increasing with service) + bank holidays.

Pleasenote: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers

• Flexible working options
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

• Disability Confident
  We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 7 th August 2026

Interviews are scheduled for w/c: to be confirmed