ICT Support Team Manager

The Methodist Church in Britain; United Kingdom; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexi time scheme

Local Government Pension Scheme

Generous annual leave allowance

Family friendly maternity leave (39 wk

Health and well-being services

Evening/weekend support during ICT Inc

Job summary

Dorset and Wiltshire Fire and Rescue Service is seeking an ICT Team Lead in the ICT department to manage the ICT Support Team, drive the work programme, and ensure reliable systems for emergency response. You will lead on service delivery, supervise staff, and maintain high standards of customer care across multiple sites.

The role requires four days of travel to meetings or training across service sites, with occasional evening and weekend cover during major ICT incidents.

Qualifications

• Overseas qualifications evidenced by a UK ENIC Statement of Comparability, where applicable.
• Management experience, or equivalent experience at E grade or higher if internal.
• Proven ability to lead an ICT team and deliver service improvements.

Responsibilities

• Manage the ICT Support Team's work programme so tasks, requests and projects are handled and the ICT service runs efficiently.
• Respond promptly to systems and equipment fault notifications, keeping critical equipment available for operational and emergency response.
• Identify staff training and development needs and deliver a strategy of skills acquisition and maintenance.
• Deliver systems familiarisation and training to end users.
• Support procurement against the Capital Hardware Replacement Programme or revenue budgets, within forecast budget requirements.

Skills

Leadership experience

Communication

Problem solving under pressure

Team management

Education

UK ENIC evaluation for overseas qualifications

Tools

IT leadership tools

Job description

The post sits in the ICT department at Dorset and Wiltshire Fire and Rescue Service, leading the ICT Support Team. The manager sets the team's work programme, handles fault notifications so critical equipment stays available for emergency response, and supports procurement against capital and revenue budgets. Four days a week are spent travelling to meetings or training across several service sites, with occasional evening and weekend cover during major ICT incidents. A full current driving licence is essential, and a personal car is generally needed.

What the job involves

• Manage the ICT Support Team's work programme so tasks, requests and projects are handled and the ICT service runs efficiently
• Respond promptly to systems and equipment fault notifications, keeping critical equipment available for operational and emergency response
• Identify staff training and development needs and deliver a strategy of skills acquisition and maintenance
• Deliver systems familiarisation and training to end users
• Support the ICT Planning and Support Manager with compliant procurement against the Capital Hardware Replacement Programme or revenue budgets, within forecast budget requirements

Qualifications

• Overseas qualifications evidenced by a UK ENIC Statement of Comparability, where applicable

Experience

• Management experience, or equivalent experience at E grade or higher if internal

Skills & knowledge

• Excellent written and oral communication
• Positive, calm and helpful customer care under pressure
• Monitoring and reviewing progress against work targets
• Prioritising work under changing circumstances

Checks & eligibility

• Full current driving licence
• Standard DBS check before offer
• Right to work in the UK
• Identity checks
• Medical
• Satisfactory references and verified employment history, with gaps in the last 3 years explained

Other

• Ability to meet significant travel requirements, including four days a week at multiple service locations
• Adherence to the Health Surveillance Programme and attendance at an occupational health baseline appointment

What’s offered

• Flexi time scheme
• Local Government Pension Scheme
• Generous annual leave allowance
• Family friendly schemes, including 39 weeks' full pay during maternity leave (subject to qualifying criteria)
• Health and well-being services
• Best endeavours allowance for evening and weekend working during major ICT incidents