ICT Digital Delivery Manager

Dorset Police/ Devon and Cornwall Police; Devon and Torbay; Hybrid; GBP 65,000 - 73,000; Full time

Benefits offered by this job

25 days annual leave

Gym membership subsidy

Blue Light Card discounts

Pension scheme

Hybrid working

On-site parking

Job summary

Alliance ICT Department in Exeter/Dorset is seeking an experienced ICT Infrastructure & Digital Delivery Manager to lead design, delivery, and performance of core infrastructure platforms underpinning policing operations.

This senior role ensures security, resilience, and high availability while guiding cross-force teams and external suppliers, including strategic partner BT, in modernising hybrid/cloud environments.

Qualifications

• Extensive experience managing enterprise-scale IT infrastructure environments.
• Strong knowledge of cloud, networks, hosting, and security domains.
• Experience managing suppliers, contracts, and outsourced services.
• A track record of delivering resilient, high-availability services.
• Excellent stakeholder engagement and influencing skills.
• The ability to lead teams through change and transformation.

Responsibilities

• Own infrastructure service performance, availability, and continuous improvement.
• Lead supplier and partner relationships, including strategic partners such as BT.
• Manage contracts, SLAs, and commercial performance.
• Drive modernisation of infrastructure across hybrid and cloud environments.
• Collaborate with Digital, Innovation, and operational stakeholders.

Skills

Infrastructure leadership

Cloud & hosting

Security knowledge

Supplier management

Stakeholder engagement

Change management

Job description

ICT Digital Delivery Manager

Location: Exeter, Winfrith, Dorset

Salary: Starts at £64,650 rising by yearly increments to a maximum of £72,972 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 15th of October 2026

The Alliance ICT Department delivers vital technology services to Devon & Cornwall Police and Dorset Police, supporting over 10,000 officers and staff.

We re looking for an experienced ICT Infrastructure & Digital Delivery Manager to lead the design, delivery, and performance of the core infrastructure platforms that underpin policing operations.

This is a senior leadership role with responsibility for ensuring our infrastructure is secure, resilient, high-performing, and ready for future digital demands.

What you ll be responsible for

You will lead multidisciplinary teams and suppliers across key infrastructure domains:

• Hosting & Cloud Platforms
  Data centres, hybrid cloud environments, storage, backup, and resilience
• Networks & Connectivity
  LAN/WAN, remote access, telephony, and mission-critical connectivity
• Communications
  Airwave services and transition to the Emergency Services Network (ESN)
• Cyber & Technical Security
  Infrastructure security, vulnerability management, and remediation

You will:

• Own infrastructure service performance, availability, and continuous improvement
• Lead supplier and partner relationships, including strategic partners such as BT
• Manage contracts, SLAs, and commercial performance
• Drive modernisation of infrastructure across hybrid and cloud environments
• Collaborate with Digital, Innovation, and operational stakeholders

What we re looking for

You are a proven infrastructure leader who combines technical depth with strategic leadership.

You will bring:

• Extensive experience managing enterprise-scale IT infrastructure environments
• Strong knowledge of cloud, networks, hosting, and security domains
• Experience managing suppliers, contracts, and outsourced services
• A track record of delivering resilient, high-availability services
• Excellent stakeholder engagement and influencing skills
• The ability to lead teams through change and transformation

Why join us?

Make a direct impact on public safety and frontline policing

Lead complex, large-scale infrastructure supporting critical services

Work in a collaborative, multi-force environment

Be part of a team driving digital and infrastructure transformation

What you get if you join us:

If you work for us, you will get access to:

• A competitive salary with yearly increments.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part time workers).
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).