ICT Specialist

Dyfed-Powys Police; Carmarthen; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Mentor buddy

Leave + holidays

On-site gym

Blue Light discounts

Cycle to work

Wellbeing centre

Staff networks

Flexible working

Maternity/paternity leave

Sick pay

Job summary

Dyfed-Powys Police invites applications for an ICT Specialist within the ICT Department. You will configure, install and maintain computer and network hardware in line with change and release management processes.

You will provide expert and creative solutions to user problems to ensure satisfaction and productivity, and respond to complex questions via calls or escalations with a focus on electronic services. All candidates are subject to vetting and medical checks.

Responsibilities

• To configure, install and maintain computer and network hardware in line with the ICT department change and release management processes and procedures.
• To provide expert and creative solutions to user problems to ensure user satisfaction and productivity.
• To research, resolve and respond to complex questions received via telephone calls, call backs, or escalations and provide support on electronic services, in accordance with current standards.

Job description

Level of Welsh language ability required? 1

Interview Date 18 November 2026

Closing Date 05/11/2026, 23:55

Job Advert Description

An exciting opportunity has arisen to join us as an ICT Specialist in the ICT Department.

What you will be doing?

Role Specific Tasks

1. To configure, install and maintain computer and network hardware in line with the ICT department change and release management processes and procedures.
2. To provide expert and creative solutions to user problems to ensure user satisfaction and productivity.
3. To research, resolve and respond to complex questions received via telephone calls, call backs, or escalations and provide support on electronic services, in accordance with current standards.

What can you expect?

• All new starters will have a buddy/mentor to support you when you join
• 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
• Additional 24 days flexi leave (role dependant)
• Access to on-site gyms and fitness classes
• Discounts from various retailers via the Blue Light Scheme
• Cycle to Work Scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
• Staff Support Networks
• Flexible working opportunities
• Generous maternity/paternity and adoption leave entitlements.
• Sick pay provisions
• All candidates are subject to vetting and medical checks.

Interviews to be held on: 18th & 19th of November

Diversity and Welsh language

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service.

We continue to work towards creating a safe, open culture that is ethical and inclusive of all. We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.

Find out if you’re eligible for Positive Action here.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

Information point:

If you require any further information about this role, please do not hesitate to contact: [e-mail]

Or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am here.