Public Service Centre Supervisor

South-Wales-Police; Bridgend; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Guaranteed Interview Scheme (GIS)

Zusammenfassung

South Wales Police is seeking a Public Service Centre Supervisor based at Police Headquarters in Bridgend. The role oversees PSC staff, supports incident management, and ensures effective resource deployment in urgent and non-urgent contacts.

You will provide guidance to the public, maintain performance standards, and help drive improvements across digital contact channels. A commitment to safeguarding communities is essential.

Qualifikationen

• Experience of call centre/control room environment.
• Previous supervisory experience and leadership skills.
• Excellent oral and written communication skills.
• Ability to plan and prioritise daily workloads, and work under pressure.
• Must have experience of preparing management reports/documentation.
• Experience of dealing with the public using tele-communications systems.

Aufgaben

• Supporting the Public Service Centre Control Room Inspector in delivering effective resource management.
• Supporting the Force Incident Manager during incidents to ensure safety and timely resolution.
• Monitoring and reviewing ongoing incidents and assisting staff for efficient responses.
• Overseeing a team, ensuring wellbeing, performance and development are regularly monitored.
• Providing advice to members of the public.
• Auditing PSC staff and identifying training and development needs.
• Developing the Digital Desk and implementing related systems and processes.

Kenntnisse

Call centre environment

Supervisory experience

Communication skills

Planning & prioritising

Report writing

Jobbeschreibung

Level of Welsh language ability required? 2

Shortlisting Date 26 October 2026

Interview Date 2 November 2026

Closing Date

22/10/2026, 15:00

Job Advert Description

The Public Service Centre (PSC) is the heart of South Wales Police’s operational response, serving as the Force Control Room and the first point of contact for the public. As a critical frontline function, the PSC manages all incoming emergency and non-emergency calls, providing an essential service that helps safeguard communities across South Wales. Aligned to the Chief Constable’s Delivery Plan, the PSC plays a key role in delivering a first-class service to the public and supporting the Force’s commitment to improving trust and confidence in policing.

South Wales Police brings together thousands of people with the same aim – to keep South Wales safe. We want to be the best at understanding and responding to our community’s needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family. We are looking for someone to #JoinUs as a Public Service Centre Supervisor at Police Headquarters, Bridgend. Could you be who we are looking for?

About the team/Department you will be joining:

A vacancy has arisen for a full-time supervisor in the Joint Public Service Centre, at Police Headquarters, Bridgend. This is a unique and exciting opportunity to work in an Emergency Control Room where all 999 emergency and 101 non-emergency calls and digital contacts from the public are received.

About the role and your key responsibilities:

The role is full-time and based at the Public Service Centre, South Wales Police Headquarters. The role includes:

• Supporting the Public Service Centre Control Room Inspector in delivering the effective management of resources.
• Supporting the Force Incident Manager, during critical or potentially critical incidents, to ensure the safety of all and contribute to the timely resolution of incidents.
• Monitoring and review of on-going incidents and support staff to ensure effective and efficient responses
• Responsibility for a team, ensuring their wellbeing, performance and development are regularly monitored.
• Providing advice to members of the public
• Audit the work of Public Service Centre staff and identify individual or team training & development needs
• Responsibility for the development of the Digital Desk and the implementation of associated systems and processes.

What skills and experience do we need you to bring to the role:

The skills and experience required are outlined in the Role Profile and will need to be evidenced in your application. Skills include:

• Experience of call centre/control room environment
• Previous supervisory experience and leadership skills
• Excellent oral and written communication skills
• Ability to plan and prioritise daily workloads, and work under pressure
• Must have experience of preparing management reports/documentation
• Experience of dealing with the public using tele-communications systems

The successful candidate must be willing to undergo vetting to RV level

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

Please Note - Medical Checks - A applicants will be invited to complete a medical questionnaire which may be discussed to identify any issues which may prevent appointment because of a risk to the applicant or anyone using the service of South Wales Police. In addition, a hearing test will be completed for the purpose of health surveillance.

As an equal opportunities’ employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.

If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

We embrace diversity and welcome applications from everyone.