ICT Service Desk Pro: Fast, Friendly Tech Support

WFS Patron; Aylesbury; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

WFS Patron is seeking an ICT Service Desk role focused on keeping day-to-day ICT services running smoothly. You will act as the go-to point for technical support, handling user issues, system changes and equipment setup while ensuring problems are resolved quickly and users stay informed.

Responsibilities include owning issues from first contact to resolution, remotely or on-site support, device setup, and clear communication of updates.

Qualifications

• Experience providing customer-focused ICT support within a service desk, helpdesk, or technical support environment.
• Experience supporting Microsoft Windows desktop operating systems.
• Experience diagnosing and resolving hardware, software, and user ICT issues.
• Experience working with service management or ticketing systems.

Responsibilities

• Take ownership of ICT issues from first contact through to resolution.
• Troubleshoot a wide range of hardware, software, and network issues in a practical, user-focused way.
• Set up and maintain devices, including laptops, desktops, and core software.
• Provide user support both remotely and on-site when required.
• Manage and track requests to ensure nothing is missed and updates are clearly communicated.
• Carry out routine tasks such as system updates and basic maintenance.
• Work closely with users to understand their needs and explain technical concepts clearly.
• Help keep processes simple and efficient so the service desk runs smoothly.

Skills

Problem solving

Ownership

Communication

Customer focus

Prioritisation

Adaptability

Windows basics

Networking basics

Teamwork

Attention to detail

Willingness to learn

Education

A Level / ICT Apprenticeship

Tools

Windows 10/11

Microsoft 365

Active Directory / Entra ID

IT helpdesk systems

Job description

WFS Patron is seeking an ICT Service Desk role focused on keeping day-to-day ICT services running smoothly. You will act as the go-to point for technical support, handling user issues, system changes and equipment setup while ensuring problems are resolved quickly and users stay informed.

Responsibilities include owning issues from first contact to resolution, remotely or on-site support, device setup, and clear communication of updates.