ICT User Support Specialist (Public Service)

Leicestershire Fire and Rescue; Birstall; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Generous leave entitlement plus public

On-site gym facilities

Free onsite parking

Access to 24/7 Employee Assistance

Job summary

Leicestershire Fire and Rescue Service is seeking a capable ICT User Support professional to provide first-line assistance to colleagues across the service. You will respond to incidents, offer practical guidance, and help users regain their workflow.

The role includes progression to ICT out-of-hours support and training as you grow in confidence and knowledge. You will handle a broad set of technologies, including Microsoft 365, user accounts, networking, telephony and device management, while

Qualifications

• A-level standard education or equivalent.
• A relevant ICT qualification or equivalent practical experience in ICT support.
• Willingness to participate in ongoing training and development.

Responsibilities

• Provide first-line ICT support to colleagues across Leicestershire Fire and Rescue Service.
• Respond to incidents and service requests and guide users to resolution.
• Progress incidents through to resolution or escalate as needed.
• Work with a range of ICT technologies including Microsoft 365, networking and telephony.
• Contribute to keeping support documentation accurate and up-to-date.

Skills

Customer service

Clear communication

Problem solving

Education

A-level standard education

ICT qualification or equivalent experience

Tools

Microsoft 365

Networking basics

Telephony systems

Mobile devices handling

Job description

Leicestershire Fire and Rescue Service is seeking a capable ICT User Support professional to provide first-line assistance to colleagues across the service. You will respond to incidents, offer practical guidance, and help users regain their workflow.

The role includes progression to ICT out-of-hours support and training as you grow in confidence and knowledge. You will handle a broad set of technologies, including Microsoft 365, user accounts, networking, telephony and device management, while